Director, Sales Operations and Enablement

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The Director, Sales Operations and Enablement is a leadership role, responsible for directing and controlling the activities related to sales tools, processes, knowledge and enablement, and is a member of the local senior leadership / management board. It leads a high-performing sales division operating at a high professional level, composed of multiple teams.

Through Sales Managers and a Sales Operations Manager, the role is responsible for the entire sales organization in regards of every technical, operational, and people managerial aspects, which includes key account managers, client partners, sales administrators, and the marketing department.

This role oversees the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.

Key Responsibilities:

• Defines and drives the execution of critical sales enablement initiatives across the assigned geography.

• Makes sound and timely business decisions to drive short term and long-term performance.

• Provides leadership in presales support, quality assurance, training and will lead the execution of the sales management system to enhance sales performance.

• Acts as a trusted advisor to sales leadership and teams by delivering consistent and valuable training and coaching interventions that enable continuous improvement and revenue growth whilst closing skills gaps.

• Improves sales performance by driving and implementing the continuous improvement of processes, technology and methodologies to meet deliverables.

• Ensures the implementation of enabling activities such as tools, process and methods.

• Identifies and drives continuous improvements to current processes and methods.

• Provides expert knowledge and skills that enable successful customer business outcomes.

• Works with sales leaders and provides operational management to a team of functional individual contributors, optimize sales onboarding, training and coaching.

• Advises on and tracks sales metrics, driving accuracy and providing related reporting to the relevant senior stakeholders.

• Ensures the delivery of content and communicates marketing and sales collateral and commercial messaging.

• Oversees opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information.

• Works with internal stakeholders and benchmark external data to advise on the development of compensation plans.

• Oversees the identification and auditing of enablement technology to ensure value-add, relevance and usefulness.

• Participates in the development of projects and programs that drive sales effectiveness.

Knowledge and Attributes:

• Significant understanding of the vast range of IT operations and service offerings.

• Demonstrable significant knowledge and understanding of IT industry environment and business needs.

• Significant strategic and operational team leadership skills and able to effectively manage the resources that report to them.

• Significant business and commercial acumen.

• Significant collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally.

• Significant knowledge of the client environment.

• Significant understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force.

• Significant ability to identify trends and areas for improvement.

• Significant understanding of solution selling concepts and solid knowledge on sales process design.

• Significant problem analysis and solution formulation skills.

• Demonstrates learning and service orientation.

Required experience:

• Significant level of relevant experience in similar role within a related environment.

• Significant previous experience operationally managing a sales operations / effectiveness team.

• Significant experience dealing with stakeholders to influence sales.

• Significant previous experience in the sales operations / effectiveness management role.

• Significant strategic and solid operational planning experience.

• Substantial budget and financial management experience.

Workplace type:

Hybrid Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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