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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As an Industry Success Architect, you will specialize in multiple Industry Clouds with primary, secondary, and tertiary areas of expertise. You will:
Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Lifesciences Expertise - Serve as a trusted Subject Matter Expert (SME) in your Lifesciences Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of your Industry Cloud customers.
Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
1. Solution Design & Architecture
5+ years of experience in software, system, or enterprise architecture with experience in Lifesciences domain
Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
2. Communication & Leadership
Ability to assess business objectives, propose solution options, and drive stakeholder alignment.
Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
Skilled in creating clear, visually compelling design documents for diverse stakeholders.
Proven ability to lead discussions, influence decision-making, and advocate for best practices.
3. Strategic Thinking & Problem Solving
Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.
Provide data-driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
Salesforce Development: Hands-on experience with APEX programming, JavaScript, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution.
Data Management & Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft).
System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect.
OmniStudio Knowledge: Experience with OmniStudio components is required.
DevOps (Core + Industry): Strong understanding of software development and delivery process, assessing architecture environments and requirements in order to implement management solutions.
Required: Salesforce Admin, Platform Developer 1 and JavaScript Developer
Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Salesforce Advanced Admin and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage sales, marketing, customer service, and commerce operations. The company serves enterprises and mid-market organizations across virtually all industries by providing tools for customer data management, sales automation, and business analytics. Salesforce targets companies looking to streamline customer interactions and improve operational efficiency through integrated cloud software.
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