Senior Salesforce Administrator

Senior Salesforce Administrator (Technical | AI-Enabled | Media Cloud & Agentforce)

Location: South Africa (Fully Remote)

Type: Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering high-impact, multi-cloud Salesforce solutions across Sales, Service, Marketing, Media Cloud, and Agentforce for Enterprise and SMB clients globally.

We’re looking for a technically strong, delivery-focused Salesforce Administrator who thrives in a consulting environment and is excited by the future of Salesforce delivery — combining deep platform expertise with AI-assisted configuration and automation.

This role is ideal for someone who is not just an administrator, but a solution builder — someone who can design scalable solutions, work across complex data models (including industry clouds), and use tools like Claude Code and ChatGPT as a core part of their development workflow.

This is not a junior role. You will be working on sophisticated implementations, including media industry use cases and AI-powered agent experiences, alongside experienced architects and developers.

🚀 What You’ll Do

• Own end-to-end Salesforce configuration across:

• Objects, fields, record types, page layouts

• Validation rules, approval processes, and security models

• Advanced Flow automation

• Design and deliver scalable automation and solutions across core clouds and Media Cloud data models

• Contribute to implementations involving:

• Salesforce Media Cloud (complex industry data models, advertising / media workflows)

• Salesforce Agentforce (AI-driven agent experiences, automation, and augmentation)

• Translate business requirements into well-architected, maintainable Salesforce solutions

• Use AI-assisted development tools (Claude Code, ChatGPT, or equivalent) as a core delivery capability to:

• Generate and validate metadata configurations

• Accelerate Flow design and troubleshooting

• Assist with complex logic design and edge cases

• Produce high-quality documentation and test cases

• Collaborate with Technical Architects on solution design, trade-offs, and best practices

• Perform data modelling and migration, particularly within complex or industry-specific schemas (e.g. Media Cloud)

• Manage security models (roles, permission sets, sharing) across complex org structures

• Contribute to Agile delivery and DevOps practices:

• Sprint planning, estimation, and backlog refinement

• Structured deployments using Git/SFDX/CI-CD

• Lead or support:

• UAT, regression testing, and release validation

• Documentation aligned with best practice delivery standards

• Build reports, dashboards, and analytics to support business decision-making

• Support pre-sales and demo builds, including showcasing Media Cloud and Agentforce capabilities

🧠 What You Bring

• 3–5+ years’ experience as a Salesforce Administrator in a consultancy or complex delivery environment

• Salesforce Administrator certification (required)

• Additional certifications (Advanced Admin, Platform App Builder, Consultant certs) strongly preferred

• Strong hands-on experience with:

• Salesforce Flow (essential)

• Sales Cloud and Service Cloud

• Exposure to Media Cloud or other Industry Clouds is highly advantageous

• Working knowledge or strong interest in Agentforce / AI-driven Salesforce capabilities

• Solid understanding of:

• Data modelling and relational databases

• Integration patterns and ETL processes

• Hands-on experience using AI tools (Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is essential Including:

• AI-assisted metadata configuration

• Flow design and debugging

• Documentation and testing acceleration

• Experience working in Agile and DevOps environments (JIRA, Git, SFDX, CI/CD)

• Strong problem-solving ability, with confidence navigating and improving complex, sometimes undocumented orgs

🌍 Why Join Us

• Fully remote role within South Africa — work from anywhere

• Work on cutting-edge Salesforce products, including:

• Media Cloud (industry-specific, high-complexity implementations)

• Agentforce (next-generation AI capabilities within Salesforce)

• Be part of a team that treats AI as a core delivery capability, not a buzzword

• Clear progression into Solution Architecture / Technical Architecture

• Certification support and continuous learning

• Exposure to diverse industries and high-impact projects

• Values-driven organisation committed to diversity, equity, and meaningful impact

💡 What Success Looks Like

• Delivering high-quality, scalable solutions across core and industry clouds

• Confidently working within Media Cloud data models and AI-enabled features

• Using AI tools as a standard part of delivery, improving speed and quality

• Becoming a trusted technical contributor across projects