Senior Sales Operations Consultant

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

The Senior Sales Operations Consultant is a key operational partner to the API Sales organisation, responsible for ensuring accurate, timely, and compliant execution of sales commission processes, quota management, and operational reporting. This role works at the intersection of Sales, Finance, HR, and BI, providing the analytical rigour and process discipline that underpins sales performance and compensation integrity across the API Business Unit.

The successful candidate will bring a strong foundation in sales compensation, data analysis, and cross-functional collaboration, and will be comfortable operating independently in a fast-paced, global environment.

Your key responsibilities:

• Own end-to-end commission management for the API Business Unit - calculation, processing, plan transitions, and UAT testing in Xactly Incent

• Maintain HR commission file weekly - new joiners, LOAs, promotions, transfers, and terminations

• Support quota planning and management - quota assignments by region and rep, adjustments, and ramp-up configurations

• Prepare and distribute reports and analytics - commission payouts, attainment summaries, and budget vs. actuals for Sales and Finance leadership

• Act as primary point of contact for Sales, Finance, and HR on all commission and quota matters; drive process improvements and ensure compliance

What you'll bring

Required:

• 2–3+ years of experience in Sales Operations, Sales Compensation, or a related analytical role.

• Demonstrated experience managing end-to-end commission processes, including plan administration and payout calculations.

• Strong proficiency in Excel / Google Sheets, including advanced formulas, data modelling, and pivot tables, use of AI.

• Experience working with commission management platforms (Xactly Incent preferred) and CRM systems (Salesforce preferred).

• Excellent attention to detail with a track record of high accuracy in data-intensive environments.

• Strong communication skills — able to explain complex compensation rules clearly to non-technical stakeholders.

• Ability to manage multiple priorities and meet critical deadlines in a fast-paced, global organisation.

Experience we consider a plus:

• Experience in a CPaaS, SaaS, or technology company.

• Familiarity with API/Communications products and sales motions.

• Exposure to BI tools such as Tableau.

• Experience supporting commission plan design or year-over-year plan transitions.

How you’ll benefit:

• Private Medical Insurance

• Group Pension Plan

• Life Insurance and Group Personal Accident

• Ericsson Care Line (EAP)

• Discretionary Time Off (DTO)

• Volunteer Time (VTO)

#LI-AR1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.