Learning & Enablement Specialist

Join Australia’s #1 property management platform.

🏡 Our Story

PropertyMe is Australia’s #1 real estate platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties.

Your work will impact the day-to-day lives of millions of real estate professionals, tenants and owners across Australia and New Zealand.

Our high-performing Customer Success team helps drive continued massive growth year-on-year for an iconic Australian real estate brand. A rare opportunity has arisen for an experienced and talented Learning & Enablement Specialist to join our team. 📖 About the role

The Learning & Enablement Specialist is responsible for delivering high-quality client-facing training and implementation support to ensure customers successfully adopt and use the PropertyMe platform. This role is primarily hands-on and delivery-focused, supporting onboarding, implementation, and ongoing learning through a mix of live training, self-serve content, and in-product guidance. The role contributes to the ongoing improvement of training materials and platforms and supports the rollout of modern, scalable learning solutions, including AI-enabled content and in-app learning tools. 🏢 Responsibilities

Client Training & Implementation Support

· Deliver client-facing training sessions (virtual and occasional in-person) to support onboarding and implementation

· Support Customer Success and Onboarding teams with structured training materials and resources

· Assist in embedding training into implementation workflows to improve customer confidence and adoption Learning Content & Platform Support

· Maintain and improve existing training content, including knowledge base articles, videos, and self-serve resources

· Assist with the ongoing use and optimisation of the LMS and in-product learning tools (e.g. Product Fruits)

· Support the creation of AI-assisted learning content, including FAQs, walkthroughs, and microlearning modules

Enablement & Continuous Improvement

· Conduct basic needs analysis by gathering feedback from customers and internal teams

· Assist with updating training materials in response to product changes

· Track training participation and completion rates and report on outcomes

Compliance & Knowledge Support

· Support the delivery of compliance-related training (including payments and regulatory content)

· Ensure training materials remain current and aligned with internal requirements

💭 What you bring

• Experience delivering client-facing training, or implementation support in a SaaS or technology environment

• A customer-first, hands-on approach focused on driving product adoption

• Ability to simplify complex product features into clear, practical learning experiences

• Experience creating and improving training materials and self-serve learning content

• Comfort using modern learning tools, with interest in scalable and in-app learning solutions

• Strong organisational skills and a collaborative mindset

• Real estate or property management experience (highly regarded)

🪴 The benefits and perks

• A nurturing and empowering team to help you reach your full potential

• Hybrid work environment (2 days from the office)

• Beautiful offices in Sydney CBD

• High autonomy and recognition in your role

• Vibrant culture

• Regular parties

• Fully stocked kitchen

• Job security working for one of Australia's leading PropTech companies

PropertyMe is not partnering with Recruitment agencies for this role.