Customer Success Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Operations Manager in Canada.

This role offers the opportunity to shape and optimize customer success operations in a fast-paced, high-growth environment. You will lead initiatives that streamline processes, improve retention, and maximize customer value across the organization. Partnering closely with leadership in Sales, Customer Success, and Marketing, you will design scalable systems, build data-driven insights, and implement operational improvements that directly impact business outcomes. This position combines strategic influence with hands-on execution, giving you the chance to drive measurable results, enhance team efficiency, and shape the future of customer success operations at scale.

Accountabilities:

• Develop and implement scalable processes that drive customer adoption, retention, and growth across the business

• Lead high-impact operational projects, including product launches, system integrations, and process optimization

• Manage and optimize Customer Success tools and AI-powered platforms to improve workflow efficiency and insights

• Partner with Sales and Customer Success teams on bookings, quota allocation, compensation planning, and forecasting accuracy

• Build dashboards, KPI scorecards, and performance metrics to inform decisions and executive reporting

• Drive alignment across leadership stakeholders to support GTM execution and continuous process improvement

• Enforce CRM standards, data accuracy, and stage definitions to maintain consistency across customer success operations

Requirements:

• Bachelor’s degree in Business Administration, Economics, Finance, or a related field

• 5+ years of experience in revenue operations, sales operations, business operations, or similar, ideally in Fintech or SaaS

• Strong strategic thinking with an outcomes-focused mindset and the ability to connect operational improvements to business goals

• Advanced Excel and BI/dashboarding skills (experience with Tableau or similar platforms preferred)

• Proven collaboration skills and ability to influence stakeholders across Finance, Sales, and Customer Success teams

• Expertise with Salesforce and other GTM systems such as ZoomInfo, Salesloft, Gong, HubSpot, or Calendly

• Ability to manage sensitive data with precision while driving operational excellence in a fast-scaling environment

Benefits:

• Competitive salary range: $120,000–$140,000 per year

• Fully remote work with flexibility in schedule and location

• Opportunity to lead operational initiatives impacting customer retention and business growth

• Exposure to cross-functional teams and strategic business decision-making

• Collaborative, high-growth work environment that values innovation, autonomy, and impact