Revenue Operations Manager

Position Summary

We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle.

The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment.

Key Responsibilities

Revenue Forecasting & Sales Strategy

• Own and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planning

• Partner with Sales leadership to improve forecast accountability and pipeline performance

• Analyze revenue and performance trends to support segmentation, targeting, and strategic planning

• Support upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success teams

CRM & Revenue Systems Management

• Own and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configuration

• Design and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expansion

• Build automation and triggers to support handoffs, follow-ups, billing, and expansion opportunities

• Ensure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performance

Revenue Operations & Process Optimization

• Develop and implement scalable, standardized processes across the customer lifecycle

• Define and improve ownership structures and handoff processes between Sales and Customer Success

• Serve as a central operational partner to drive alignment across revenue-generating teams

• Eliminate manual processes through automation and workflow optimization initiatives

• Identify operational inefficiencies and implement scalable, data-driven solutions

Qualifications

Education & Certifications

• Bachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related field

• CRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an asset

• Additional training in business intelligence, process improvement, Lean, or Six Sigma is considered an asset

• Experience with data visualization and reporting tools such as Power BI or Tableau is considered an asset

Experience

10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organizations

• Proven experience designing and implementing revenue processes across the full customer lifecycle

• Strong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data structures

• Demonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario planning

• Experience building automated, system-driven workflows to improve operational efficiency and scalability

• Strong analytical and reporting capabilities with experience developing dashboards and actionable business insights

• Proven ability to identify operational gaps and implement practical solutions that drive measurable improvements

• Experience collaborating cross-functionally with Sales and Customer Success teams

• Strong communication and stakeholder management skills with the ability to drive alignment and resolve ambiguity

• Comfortable operating in fast-paced, evolving environments with a high level of ownership and accountability

Core Competencies

• Analytical and data-driven mindset

• Project management

• Change leadership

• Stakeholder management

• Strategic thinking

• Process improvement

• Cross-functional collaboration

• Problem solving

• Execution focused

• Mentorship and team support

Benefits

• Competitive compensation package

• Health and dental benefits

• RRSP matching program

• Short-Term Incentive Plan (STIP)

• Hybrid work environment in Calgary, AB