Director, Deal Desk Strategy

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About PTC Global Sales Operations

PTC Global Sales Operations is a results-driven organization committed to integrity, professionalism, and innovation in pursuit of scalable growth and operational excellence. Within Sales Operations, the Deal Desk plays a critical strategic role: shaping how PTC brings commercial strategy to life through compliant, customer-centric, and financially sound deal execution.

Your Impact

The Director, Deal Desk Strategy is a senior leadership role responsible for defining, evolving, and operationalizing PTC’s global commercial governance model. This role sits at the intersection of strategy, policy, enablement, and technology, and acts as a transformation leader for how commercial decisions are guided, executed, and scaled across the enterprise.

Moving beyond individual deal support, this leader owns the commercial “system” — policies, decision frameworks, delegation models, and knowledge assets — that enable sellers, partners, and internal teams to execute complex deals efficiently, compliantly, and consistently worldwide.

The role operates as a strategic advisor and architect, influencing senior leaders across Sales, Finance, Legal, and Operations, and embedding company priorities directly into the Deal Desk operating model.

Key Responsibilities

Commercial Strategy & Governance Leadership

• Own and continuously evolve PTC’s global Deal Desk governance framework, ensuring alignment with corporate strategy, financial objectives, and risk tolerance.

• Act as the enterprise steward for commercial policy intent, balancing growth, compliance, and customer outcomes.

• Serve as a trusted advisor to senior leadership on commercial risk, policy trade-offs, and long-term deal health.

Policy, Delegation & Decision Framework Architecture

• Redesign and maintain Delegation of Authority (DoA) models that reflect executive direction, enable faster decision-making, and support scalable growth.

• Lead policy simplification initiatives that reduce friction while preserving financial and legal integrity.

• Establish clear commercial decision principles to guide both human judgment and system-driven approvals.

Commercial Operating Model Transformation

• Define and mature the Deal Desk operating model, including interaction points with Sales, Legal, Finance, and Product.

• Identify structural inefficiencies and lead cross-functional transformation initiatives to improve deal velocity, clarity, and consistency.

• Ensure governance frameworks scale globally while respecting regional and go-to-market nuances.

Knowledge, Enablement & AI-Driven Guidance

• Own the global commercial knowledge ecosystem, ensuring policies, playbooks, and guidance are modern, intuitive, and always current.

• Lead the evolution toward AI-enabled commercial guidance, embedding policy and deal intelligence directly into seller workflows.

• Champion a shift from static documentation to dynamic, decision-oriented enablement.

Cross-Functional Influence & Leadership

• Act as a senior Deal Desk representative in strategic initiatives, transformation programs, and executive forums.

• Influence without authority across Sales, Finance, Legal, Operations, and IT to drive alignment and adoption.

• Mentor senior team members and raise the strategic capability and credibility of the Deal Desk function.

Success Profile

This role is right for a leader who:

• Thinks in systems and operating models, not transactions

• Is comfortable shaping ambiguity into scalable frameworks

• Balances commercial creativity with financial discipline

• Can influence senior stakeholders through insight, clarity, and credibility

• Sees Deal Desk as a strategic growth platform, not a control function

Experience & Capabilities

• Deep experience in Deal Desk, Revenue Operations, Sales Operations, Finance, or equivalent enterprise commercial roles

• Strong understanding of SaaS / subscription economics, deal structuring, and commercial risk management

• Proven track record leading cross-functional transformation initiatives

• Exceptional written and verbal communication skills, with executive-level presence

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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