Sales Operations & Commissions Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Our business is ever evolving because of new acquisitions and digital transformation efforts. To support our growing business and our Sales staff, we are looking for a proactive, self-starting Sales Operations & Commissions Analyst.

Job Description

You will:

• Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, order status, and commission inquiries;

• Investigate and resolve commission disputes by analyzing discrepancies, reviewing data across multiple systems, identifying root causes, and documenting resolution outcomes;

• Execute commission adjustments and corrections in accordance with established processes and policies within the commissions platform;

• Develop, update, and maintain standard operating procedures (SOPs), process documentation, and sales support FAQs;

• Support onboarding and training initiatives for new sales team members to ensure operational readiness and process compliance;

• Communicate clearly and proactively with stakeholders regarding dispute status, timelines, and resolution plans;

• Apply a customer-focused and solutions-oriented mindset to resolve operational challenges and improve the sales experience;

• Identify opportunities to streamline sales operations, improve process efficiency, and enhance data accuracy through actionable insights and recommendations.

Basic Requirements

Basic Requirements:

• Bachelor’s degree required;

• Minimum of 2 years of experience in sales operations, sales support, or commissions administration;

• Experience supporting channel go-to-market programs and working with point-of-sale (POS) data is a plus;

• Hands-on experience with CRM platforms, preferably Salesforce;

• Advanced Microsoft Excel skills, including data analysis and reporting;

• Strong written and verbal communication skills in English;

• Exceptional analytical, organizational, and problem-solving abilities;

• Ability to manage multiple priorities in a fast-paced, evolving environment

Benefits:

• Competitive salary schemes

• 25 days holiday entitlement + bank holidays

• Attractive defined contribution pension scheme

• Private medical insurance

• Employee stock purchase plan

• Flexible working options

• Life assurance

• Enhanced maternity and paternity pay

• Career development support and wide ranging learning opportunities

• Employee health and wellbeing support EAP, wellbeing guidance etc

• Corporate social responsibility initiatives including support for volunteering days

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.