Revenue Operations Specialist – Data Quality Management

This role is based in our Menara Skymind office.

The Role

This role helps to ensures and efficient and effective execution of the sales order process for the Informa Festivals Tech division. This includes the enabling the sales teams to efficiently and effectively move through the sales process and that they have the proper training, tools, and capabilities to do so. It is also the responsibility of Revenue Operations Specialist to ensure a streamlined downstream delivery of all contracts and products. This includes revenue recognition and product fulfilment and is done in coordination with Customer Success and other internal teams.

Responsibilities

• Contract management; is responsible for the data accuracy of the contract process and entries into the business systems

• Maintains sponsorship product inventory tracking documents

• Ensures invoices are issued based on validated data to avoid discrepancies and reduce the need for credit notes.

• Monitors and responds to internal and sales organization requests

• Supports the sales organization with the contract process and client-related requests

• Acts as the liaison between sales team and support teams for delivery preparation

• Is accountable for quality control on client billing, invoicing, and the main point of contact for sales on billing and invoicing

• Responsible for maintaining booth holds/rents via Floorplan.Live

• Responsible for maintaining Sales Inventory doc and Internal Product delivery Database

• Conducts audits and reconciles data disparities across systems

• Enforces best practices and data standardization

What you will produce

• Accurate data across systems

• Inventory Coordination

• Sales reports

• System audits

• Billing reports

• Client invoices

Qualifications

• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs.

• Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail

• Focused on the accuracy and timeliness of billing delivery and deadlines

• A strong influencer who is able to coordinate across multiple internal teams including Sales, Informa Engage, Operations, and Customer Success.

• Able to communicate conceptual solutions to peers and management effectively

• Exemplary high standards of customer service; motivated and driven to succeed

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match funding available too

• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

• A flexible range of personal benefits to choose from, plus company funded private medical cover

• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more

• Recognition for great work, with global awards and kudos programmes

• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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