Sales Operations Analyst

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

About the job

Kaseya® is the leading provider of complete IT infrastructure and security management solutions

for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in

breed technologies allow organizations to efficiently manage and secure IT to drive sustained

business success. Kaseya has achieved sustained, strong double-digit growth over the past

several years and is backed by Insight Venture Partners www.insightpartners.com), a leading

global private equity firm investing in high-growth technology and software companies that drive

transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of

industries and manages over 15 million endpoints worldwide. To learn more about our company

and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s

culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our

expectations. We have achieved record levels of success being BOLD, being GRITTY, being

ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and

beyond for the betterment of our customers, and the betterment of their careers and long-term

financial wealth.

Sales Operations Specialist

Full-time Position

Bangalore, (On-Site)

Essential Requirements

• 1 to 2 years of Sales/Renewal Operations work experience

• Good communication skills, both written and verbal

• Knowledge of Microsoft applications, especially Microsoft Excel Attention to detail,

passion for customer engagement and problem-solving

• Capacity to be self-motivated and work on your own as well as in a team

• Exp on ticketing system like Hub Spot, Salesforce, CPQ , Zendesk or any CRM Ticketing &

quoting software is huge PLUS

• A self-starter, able to manage multiple tasks at once and the ability to work with minimal

direction.

• Ability to work effectively in a fast-paced environment.

• Flexible to working in shifts, extended working hours during fiscal quarter-ends and

weekends; incise of a business need.

Responsibilities:

• Act as a liaison with stakeholders at all levels of the organization using strong

communication skills to elicit, document, analyze and validate business processes,

systems, and solution requirements.

• Daily creation and approvals of quotes; general day-to-day data entry Read contracts to

identify invoicing requirements, special subscription invoicing terms, payment, and

acceptance terms

• Review documentation to ensure evidence of arrangement (including but not limited to

Billing and Shipping information, Purchase Order terms and Signature(s), proper Order

Form(s) and signature(s), current documents on file) Ensure software licensing is aligned

with contract entitlements, exerting revenue assurance Support data administration

efforts in Kaseya's CRM system, such as mergers of account, contact and other pertinent

records

• Must have ability to read and comprehend contracts, identify areas that will require

tracking as well as recognize discrepancies that may cause issues with customer billing

and need to be addressed Renewals Opportunity Management: Opportunity creation,

closure, and remediation

• Work with ticketing system to resolve client requests within SLA and completing reports

within timeline.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to

race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status,

physical or mental disability, veteran status, marital status, or any other characteristic protected by

applicable law.

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.