Senior Sales Operations Analyst

Position Overview

The Senior Analyst – Sales Operations will serve as a strategic operational partner responsible for translating sales incentive commission plans into robust back-end data processes and converting complex business requirements into data-backed executive insights. This role requires an analytical professional who combines hands-on expertise in Google Sheets, Advanced Excel, Salesforce CRM, data wrangling, pipeline analysis, and CRM hygiene with an AI-forward mindset to streamline cross-functional operations.

Key Responsibilities

• Commissions & Incentive Management: Thoroughly understand business commission plans and architect back-end processes, automated workflows, and data models to accurately capture required inputs, run monthly/quarterly calculations, execute timely plan rollouts, and resolve participant queries with complete transparency.

• Business Requirements & Strategic Reporting: Deconstruct complex business requirements into structured analytical frameworks. Build, set up, and maintain reports and dynamic dashboards that drive data-backed decision-making across key commercial initiatives, including pipeline health analysis, revenue trends, and Salesforce CRM data hygiene projects.

• Data Wrangling & Spreadsheet Modeling: Perform hands-on data manipulation, cleansing, and complex performance/commission modeling using Google Sheets, Advanced Excel and to bridge upstream source data with compensation and reporting systems.

• Salesforce CRM & Reporting: Design, build, and maintain robust Salesforce reports, analytics dashboards, and operational tracking tools to provide key performance visibility to executive leadership.

• Process Optimization: Evaluate end-to-end sales and operational workflows, pinpoint operational friction, and propose scalable solutions to streamline business processes.

• Cross-Functional Stakeholder Management: Serve as a trusted advisor and liaison across Sales, Account Management, Finance, and Business Intelligence (BI) teams, including senior management.

• Innovation & Continuous Learning: Demonstrate a strong drive to unlearn legacy methods, re-learn modern frameworks, and apply AI tools and automation to elevate sales operations workflows.

Qualifications & Experience

• 5 to 8 years of progressive experience in Sales Operations, Revenue Operations, or Commercial Analytics.

• Strong ability to break down high-level business queries into quantitative analyses, actionable insights, pipeline health assessments, and data hygiene improvements.

• Demonstrated track record in interpreting complex commission plans and building back-end data architectures, wrangling pipelines, and financial models to ensure precise calculation and inquiry resolution.

• Advanced expertise in Google Sheets and Excel (complex logic formulas, collaborative sheet automation).

• Hands-on experience in data wrangling and hygiene using spreadsheets alongside analytical tools.

• Hands-on proficiency with Salesforce CRM, specifically building custom reporting modules, data cleanup protocols, and dynamic performance dashboards.

• Strong business acumen with demonstrated experience in business process mapping and operational efficiency projects.

• Excellent communication and presentation skills, with a history of managing relationships with senior cross-functional leaders.

• Forward-thinking mindset with active interest or practical application of AI tools in daily operational tasks.

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities**:**

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.