Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Are you ready to lead digital experiences for millions of partners and couriers globally? As our Sr. CRM Manager, you will join the B2B CRM department within Platform & Solutions. Our mission is to empower, advise, and inspire our partners and couriers at scale across our global channels.
In this role, you will bridge the gap between lifecycle strategy, data analytics, and marketing automation with a true partner-centric approach. We value teamwork to deliver seamless automation, shifting from static lists toward building dynamic, real-time automated experiences.
By stepping into the shoes of our stakeholders, you will care for our ecosystem and drive business results across core pillars: Commercial Impact, Operational Efficiency, and AI Innovation.
These are some of the key components to the position:
Own automated lifecycle programs end-to-end, setting clear goals across strategy, execution, maintenance, and measurement.
Design and optimize cross-channel logic across high-impact touchpoints like WhatsApp, push notifications, and email, including conflict resolution and rules management.
Manage the operational health of our loops and utilize Google BigQuery (SQL) to transform raw data into real-time and personalized segments.
Foster deep collaboration across Product, Supply, Logistics, and Analytics to break down silos and move fast.
Lead with a focus on driving excellence, helping one another succeed, and raising the bar for our automation engine.
What will you bring to the team?
Experience with Orchestration Complexity: understanding of prioritization rules, conflict management, and complex multi-channel coordination.
Hands-on tech experience with databases (SQL), API integrations, webhooks and CRM implementation (e.g., Braze, Salesforce).
Ability to collaborate at a high technical level with data engineers on backend logic, while maintaining a strong strategic focus on the partner and courier experience.
A proactive attitude, remaining determined and staying committed to achieving goals from concept to execution.
A continuous desire to aim higher to drive excellence and improve the operational baseline of our tech stack.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
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Inclusion, Diversity & Belongings
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
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Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam, connecting consumers with local restaurants through its platforms across Europe, North America, and Australia. It operates well-known brands including Just Eat, Takeaway.com, Lieferando, and Grubhub.
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