We are The Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.
Citation Group has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia.
Salesforce is a core strategic platform for us here at Citation Group, we use Service cloud extensively and are midway through a dynamic rollout across the group. You will be joining a team with exciting projects that span right across the Salesforce ecosystem.
You will have the opportunity to gain exposure & further hone your skill on projects working across:
· Service Cloud
· Field Service Lightning
· Sales Cloud
· Pardot
· CPQ
· Experience Cloud
· FinancialForce
You will work closely with product owners and senior stakeholders to deliver the agreed roadmap and will work in a team with both onshore and offshore resource including project managers, architects, business analysts, admins, developers and both automation and manual testers. This is in a multi-scrum team approach to delivery, using a mature CI/CD pipeline that we will provide you with support to adopt. We also have good test automation coverage.
Its is an excellent opportunity to work across a wide variety of projects and initiatives including billing, finance, sales, pricing and field service to name but a few!
We are looking for someone who can roll their sleeves up and ‘dig in’ with the rest of the team. In addition, the successful candidate should have: Core experience spanning across the following:
· Configuration and Customising Platform
· Lightning web components
· Apex
· Data loader
· SOQL
· Salesforce DX
· Visualforce
· Triggers
· Validation Rules
· Workflow and Approvals
· Custom Objects, Fields and Formulas
· Source Control / GitHub
· CI/CD (continuous integration / delivery)
· Be able to work within a wider team ensuring best practices are being followed for both general use of the Salesforce solution and data entry/management
· Able to deliver end-to-end configuration and change management of the system when improvements are implemented
· An understanding of data sharing and visibility rules
· Understand how Salesforce is critical to a businesses success!
Experience working as a Salesforce Developer across a range of Salesforce products
Strong communication skills including the ability to deal with senior stakeholders would be beneficial
Great Salesforce configuration knowledge
Appreciation of when/why customisation is required over configuration, but understands architectural principles and how to follow/challenge them
Experience in working in an agile environment essential, preferably using toolsets such as JIRA and Confluence
An appreciation of environment management, release management, code management and versioning best practices
Salesforce administrator certification desirable
Experience in Salesforce CPQ desirable
Experience in marketing automation desirable
25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
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The Citation Group provides tech-enabled compliance and quality services to SMEs across the UK, Australia, New Zealand, and Canada, including HR, employment law, health & safety, ISO certification, background screening, cybersecurity, and e-learning.
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