Director of Sales Operations

About RYZE:

The Director of Sales Operations is a strategic commercial leader who architects the operational infrastructure that powers Ryze’s retail and marketplace growth. This role owns the end-to-end commercial execution model — from channel strategy and demand planning to 3PL partnerships and performance management — ensuring the business scales efficiently and profitably. The Director is a key voice in shaping go-to-market decisions, bringing rigorous analytical thinking and operational discipline to executive-level conversations. This leader builds the systems, capabilities, and teams that allow the sales organization to perform at its highest level — and continuously raises the bar on what “good” looks like across execution, forecasting, and partner management.

The Role:

CORE RESPONSIBILITIES

Commercial Strategy & Operational Leadership

• Define and own the sales operations strategy, ensuring the function evolves in step with Ryze’s commercial ambitions across retail and marketplace channels.

• Serve as a strategic thought partner to Sales and Ops leadership, influencing go-to-market decisions, channel prioritization, and resource allocation.

• Build and continuously improve the operational infrastructure — tools, processes, and systems — that enables the sales organization to scale effectively and predictably.

• Lead cross-functional alignment across Finance, Supply Chain, Marketing, and 3PLs, ensuring commercial initiatives are executed with precision and clear accountability.

• Proactively identify systemic risks (inventory, timing, partner performance, execution gaps) and drive structural solutions — not just one-time fixes.

Retailer, Broker & Partner Strategy

• Own the strategic relationships with brokers, key retail partners, and 3PLs — elevating them from transactional to long-term, performance-oriented partnerships.

• Define and enforce standards for pricing, promotions, assortments, and partner accountability across all channels.

• Lead resolution of escalated commercial issues — chargebacks, deductions, shortages, execution failures — while building systemic processes that reduce recurrence.

• Evaluate, select, and integrate new 3PL partners and broker networks, leading due diligence, negotiation, and onboarding end-to-end.

Analytics & Performance Management

• Define the metrics framework that governs how Ryze measures commercial health across retail and marketplace channels.

• Lead executive-level business reviews, presenting forward-looking insights and clear recommendations — not just data recaps.

• Build and own a scalable analytics capability, evolving reporting infrastructure to give leadership real-time, decision-ready visibility into the business.

• Identify strategic opportunities and emerging risks through data, bringing proactive recommendations to leadership before issues become problems.

Forecasting & Demand Leadership

• Own Ryze’s Sales Operations role in the S&OP process — leading demand planning with accountability, not just facilitating conversations.

• Hold cross-functional teams accountable for forecast accuracy, establishing clear ownership standards and escalation paths.

• Shape demand assumptions based on deep account-level intelligence, promotional performance data, and channel dynamics.

• Monitor and improve forecast accuracy over time, driving systemic improvements to planning quality across the organization.

Team Leadership & Organizational Development

• Lead, coach, and develop the Sales Operations team, building a high-performance culture grounded in accountability, analytical rigor, and continuous improvement.

• Define team structure, roles, and career development paths that scale with the business and attract top commercial operations talent.

• Model the standard for operational excellence across execution, communication, and cross-functional partnership.

QUALIFICATIONS

Required

• 10+ years in Sales Operations, Commercial Operations, or Revenue Operations, with demonstrated career progression into senior leadership.

• Proven track record of building or scaling a sales operations function in a high-growth CPG or consumer brand environment.

• Demonstrated ability to influence senior and executive stakeholders and contribute meaningfully to strategic commercial decisions.

• Strong people leadership experience — able to hire, develop, and inspire a high-performing team.

• Advanced analytics capability — designs measurement frameworks and draws strategic insight, not just runs reports.

• Track record of driving operational transformation and process improvement at scale.

• Thrives in fast-moving, ambiguous environments where structure must be built, not just followed.

Preferred

• Experience working with national retail accounts (e.g., Target, Walmart, major grocery or mass channels) and broker networks.

• Experience with NetSuite, SPS Commerce, or other ERP and EDI systems.

• Background in channel strategy, trade promotion management, or supply chain collaboration.

What We Offer: