Technical CRM Manager

**Our Company **At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.

Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.

We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.

With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.

The Role

Our CRM team is growing and we'd love you to grow with us. We're looking for a Technical CRM Manager to join our team in London.

In this role you will be responsible for managing and executing our CRM strategy, balancing the optimisation of existing campaigns with the introduction of innovative new approaches to improve engagement and performance.

You'll lead the end-to-end management of CRM initiatives, from ideation and planning through to execution and analysis. Responsibilities include campaign management and execution, rigorous A/B testing, performance reporting to stakeholders across the business, and the continuous enhancement of our welcome journey.

Key Responsibilities

• Develop and own end-to-end CRM campaigns to support customer retention, reactivation, and lifetime value

• Identify and implement new CRM initiatives tailored to the needs of affiliate customers and partners

• Collaborate with wider marketing, product, and affiliate teams to align CRM plans with broader business objectives

• Plan, build, and deliver multichannel CRM campaigns (email, SMS, push notifications, in-app messaging) with a focus on relevance and performance

• Manage the full campaign lifecycle including briefing, creative coordination, audience segmentation, setup, testing, deployment, and analysis

• Foster a data-informed mindset within the team and embrace a rigorous test-and-learn methodology (such as A/B testing and control testing), with a commitment to capturing all insights to enhance future campaigns

• Use performance insights to iterate on existing campaigns and experiment with new formats, channels, and personalisation tactics

• Use data to inform segmentation strategies and customer lifecycle targeting

• Troubleshoot issues, manage integrations, and help upskill junior team members on CRM best practices

• Work cross-functionally with content, design, analytics, compliance, and affiliate teams to deliver effective and timely campaigns

• Ensure all CRM activities comply with regulatory standards across all regions, maintaining a solid understanding of relevant licensing frameworks

About You

• At least 3 years of experience working in CRM

• Hands on experience with Salesforce Marketing Cloud (SFMC)

• Working knowledge of HTML for email

• Solid understanding of waterfall segmentation and suppression techniques for campaign audiences

• Experience working with and monetising large databases of email addresses and phone numbers

• Strong project management skills with the ability to take ownership end to end

• Comfortable managing multiple priorities and adapting to changing requirements in a busy environment

• Able to work to tight deadlines and deliver thoughtfully to meet stakeholder needs

• Experience working in cross functional teams and building strong relationships across departments

• Sound, logical and data informed in your decision making, with the commitment to see projects through to completion

• Strong analytical skills and comfortable using complex data to draw clear conclusions

• You do your best work as part of a team and enjoy sharing knowledge as much as gaining it

• Comfortable navigating ambiguity and a fast moving environment

• Excellent written and verbal English skills

• Collaborative and grounded, you value others' perspectives and create space for them

What You’ll Get

• Private Health Care (Bupa)

• Hybrid Working (3 days in office)

• Travel Insurance

• Competitive Base Salary

• Company Bonus Scheme

• Market-Leading Training Programme

• Recognition & Reward Scheme

• Annual Company Conference (previous destinations: Vienna, Bologna, Dubrovnik, Thessaloniki)

• Regular Happy Hours & Team Lunches

• Free Coffee, Drinks & Snacks

What’s the next step?

Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at careers@quantum.media.