Senior Manager, Commercial Operations

Primary Function of Position: We are seeking an experienced Senior Manager of Commercial Operations for Korea. Reporting to the Director of Commercial Operations, Asia, this role will be responsible for driving sales alignment, commercial excellence, and organizational capability across Korea and APAC’s direct markets.

The Senior Manager will collaborate with regional and country leadership to establish, coordinate, and scale commercialization strategies that accelerate growth, strengthen sales execution, and enhance Intuitive’ s standards of excellence. The role includes supporting key sales roles and programs, developing global customer reference sites, and leading strategic projects that enable the region to meet and exceed its commercial objectives.

This position requires close partnership with market commercial leadership to align business priorities, deploy resources effectively, and ensure consistent field execution. Core areas of responsibility include strategic planning, sales enablement, leadership development, and performance optimization across multiple business units. The ideal candidate will demonstrate strong commercial acumen, a deep understanding of how to align with customers, and the ability to clearly convey how Intuitive's technologies and products create meaningful value for hospitals, care teams, and patients. They should have a proven track record of leading and developing high- performance commercial teams, inspiring others across diverse cultures and markets, and communicating with clarity, empathy, and impact.

This position requires an extraordinary degree of collaboration, organization, and leadership while engaging with customers, executives, and commercial teams. Applicants must reside in Korea.

Roles & Responsibilities: • Commercial Excellence Scalability o Coach and train individual and leadership expectations and cross functional ways of working. o Teach and measure region wide competency and efficiency by role, activity, and market maturity to ensure fundamental sales skills are scaled across all markets. o Collaborate with the commercial learning team on the creation and delivery of sales training content for the on-boarding of new hires, sales skill training courses and new leadership development programs o Develop and foster the understanding and adoption of Intuitive culture in all markets

• Cross Functional Management of Commercial Strategies o Work with APAC General Managers and sales leadership to prepare and execute go-to-market procedure, product and digital portfolio launch excellence. o Work with the local and regional leadership teams to develop quarterly milestones that when executed helps the team to achieve their annual performance expectations. o Work closely with various corporate business units and enabling functions to align and implement new strategies and/or programs prioritized by regional and market leadership o Assist APAC sales leadership with training and coaching clinical, specialty, capital, and key account sales activities while in the field. o Identify and assist the market teams in developing incremental hospital, surgeon and care team key opinion leaders that can become global reference sites showcasing the value of our systems, learning and service offerings. o Teach the sales teams to effectively manage and incorporate sales metrics to drive da Vinci program expansion and growth

Skills, Experience, Education, & Training:

• Minimum of 10 years of medical sales and marketing experience with knowledge of the operating room environment (preferred)
• 5+ years of commercial leadership or management experience
• Understands how to successfully implement clinical and capital sales processes
• Clear ability to work effectively across various functions and business units
• Proven ability to inspire and influence across diverse teams and cultures
• Considerable expertise presenting and defending evidence with internal and external C-Suite decision makers
• Excellent verbal and written communication skills
• Extensive travel required (up to 70+%)
• Minimum BS/BA Degree required
• Master’s Degree Preferred

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