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What's the role?
Reporting to the Head of Client Operations, as a Client Operations Specialist you will play a crucial role in supporting our Client Partnerships and support teams, empowering them to achieve sales outcomes efficiently. You will be a primary point of contact for operational inquiries, troubleshooting issues, and collaborating with stakeholders to resolve challenges.
Your responsibilities will include supporting change initiatives, improving operational procedures, and enhancing the user experience. You will also contribute to maintaining News Corp's corporate governance by ensuring adherence to key Audit controls.
About the role:
Enhance operational efficiencies, drive revenue-generating initiatives, identify areas for improvement, provide coaching and support.
Act as an escalation point, conduct reporting and analysis, develop support documentation.
Supporting our internal sales and support functions and ensuring new processes and business changes consider the impacts on our customers.
Maintain strong stakeholder relationships.
Contribute to the development of market-relevant products and process improvements to drive revenue and support group strategies.
Support new employee onboarding, participate in UAT and BVT
Maintain sales support documentation
Provide ad-hoc training, and offer subject matter expertise for business change initiatives.
Assist in the development of market relevant products or process improvements to drive revenue in support of group strategies.
Monitor the queries received into the sales operations inbox and actively identifies opportunities to streamline processes for our sales and support teams.
Manage the day to day tasks across the sales operations team as well as providing support to internal stakeholders to improve existing and develop new processes focused on improving the efficiency of our sales and support team functions.
Who are you?
Prior experience working in media, sales, production and/or contact center environments.
Experience with Salesforce CRM and/or Genesys contact centre technology is an advantage
Highly collaborative team player
Demonstrated analytical skills
Strong communication and organisational skills
Experience using Confluence content management software is an advantage.
High level of accuracy and attention to detail
Curiosity and questioning mindset - curious about why things are the way they are, and open to doing things differently and willing to try things that don’t fit neatly into your own assumptions.
Customer-centric - ability to empathise with the end user of our platforms and services.
A critical thinker with the ability to find creative solutions to complex problems.
Exceptional at building relationships and influencing varying stakeholders at all levels.
Join a culture where innovation is our operating rhythm. You’ll work on a diverse portfolio of Australia’s most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.
News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.
Our benefits include:
Exclusively ours - Access to publications and products from across the News Corp family
Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits
Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
Financial wellbeing - Support on making the most of your money
In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:
Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career
Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives
Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms
Who are we?
We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.
Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.
In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals.
What’s next?
Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers
Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!
We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here. In order for us to assist you, please ensure you include the role title you are applying for in the subject line. For more information regarding Diversity at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the Diversity@News section.
Client Partnerships
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News Corp Australia is a major media and publishing company operating newspapers, digital platforms, and broadcast services across Australia. It serves consumers and advertisers through outlets including The Australian, The Daily Telegraph, and Herald Sun, covering news, lifestyle, and entertainment content.
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