Job Description

Essential Functions:

• Enter emails or faxed sales orders from end user customers into SAP

• Retrieve orders from partner portal and process into SAP

• Verify pricing against customer contract or approved discount matrix

• Verify availability of product

• Coordinate with Purchasing to determine lead times when supply is not available

• Exercise discretion to prioritize product allocations when supply is not available

• Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales

• Answer customer inquiries regarding order status, product availability, pricing, and lead times

• Troubleshoot customer issues, responding in timely manner

• Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition

• Complete self-training modules in Reliance (quality system) as needed

• Log customer complaints (CCAR’s) in Reliance

• Create Zendesk tickets to request additional addresses or contacts be added to SAP

Knowledge, Skills, and Abilities:

• High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude

• Customer first mentality

• Strong time management skills to effectively prioritize daily tasks

• Demonstrated initiative to resolve complex customer issues efficiently

• Ability to work proactively and exercise judgment

• Strong attention to detail

• Strong interpersonal, communication, and customer service skills

• Ability to work with others in a professional, responsive and courteous manner

• Ability to work productively in a cross-functional team environment

• Strong system skills, including Microsoft Office

Minimum Education and Work Experience Required:

• BS/BA degree in business

• 2+ years of experience with account management and customer service in high tech environment

Additional Job Description