QA Marketing Operations Specialist

About Us:

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first. In 2020, ETRADE joined Morgan Stanley, signaling a major industry shift that brought Wall Street and Main Street together more than ever before. As ETRADE's parent company, Morgan Stanley plays an important role in expanding what we can offer to investors, though E*TRADE still functions as an independent entity.

Job Description:

This position is for an experienced Senior QA Specialist who will perform QA activities across different applications. The candidate should have strong system analysis skills and a solid background in manual testing. Day-to-day tasks include requirement and specification analysis, test planning, test case execution, defect reporting as well as status reporting. The Candidate will utilize and help to improve our QA processes to ensure that all our work is properly tested and reflects QA best practices. You will contribute to our overall development plans as well as coordinate and perform required activities to ensure that test milestones are defined and delivered on schedule. This includes overall QA strategy, test plans and test procedures necessary to validate the applications.

Job Responsibilities:

> For email QA, perform rigorous testing of campaign emails focusing on content, rendering, segments, dynamic components, and functionality/appearance across browsers and email applications as well as campaign list. > Troubleshoot reported bugs and clearly communicate issue and severity to appropriate development personnel. > Validate the full list of business rules and/or functional specifications against the application being tested. > Perform validation of deployment configuration, including subject lines, audience selection and send date/times. > Work closely with development teams to implement and test changes on campaigns. > Manage documentation and corresponding approvals to demonstrate the adherence to established best practices and risk controls. > Ensure that deliverables are on time and defect free. > Contribute to the requirements gathering process to eliminate gaps. > Provide support as needed for audits and general inquiries.

Qualifications/Skills Required or Preferred:

> 3-5 years relevant experience performing quality assurance and testing. > Bachelor's degree in marketing or business disciplines. > Experience with web technologies AMP Script or experience with JavaScript, SQL, MS Excel, and MS PowerPoint. > Understanding of Salesforce Marketing Cloud or related email software. > Ability to work effectively within a team in a fast-paced environment. > Proven process management skills and a strong eye for detail and documentation. > Ability to prioritize and manage multiple deliverables. > Excellent written and communication skills with both business and technical colleagues.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.