Head of Sales Operations

Who We Are

EdgeBeam is the world’s first Hybrid Network Operator (HNO)—a foundational layer at the edge enabling one-to-many data distribution for today’s wireless networks. We create & sell wireless services and solutions that solve edge connectivity challenges to connect people, data & devices through the untapped potential of broadcast networks.

Location & Work Dynamics

This is a fully onsite role at our Boston Seaport office. We've found that proximity is an accelerator: ideas move faster, problems get solved at the whiteboard, and the wins are louder when the whole team is in the room for them. That's how we win together, so we're prioritizing candidates already live within commuting distance to the Seaport.

Role Overview

EdgeBeam Wireless is hiring a Sales Operations Lead in Boston to work directly with our CRO and build a world-class sales operation. This role oversees our Salesforce implementation, the sales team forecast, pipeline reporting, quota attainment tracking, and the metrics leadership uses to run the company. We sell both direct and indirect, use an outside firm for the BDR/SDR function, and partner with marketing on lead generation, and this role brings all of those pieces together into a single sales motion. It is also the person who trains a Salesforce-novice team and builds the repeatable sales process the company runs on. This is a hands-on, individual-contributor role to start, building the function directly, with a clear path to lead and grow a team as EdgeBeam scales. As an AI-first company, we're looking for someone leaning into the art of the possible with AI to create efficiency and effectiveness across the function.

What You Will Do

• Design and build EdgeBeam's core sales process from the ground up — the stages, the rules, and the repeatable motion the team runs every day.

• Train a Salesforce-novice team and drive adoption — build the documentation, SOPs, and hands-on enablement that make the CRM and the sales process stick.

• Own Salesforce — configure it to where it needs to be, keep it clean, and make it a system reps actually use daily, working with our IT organization and outsourced consulting resources on overall platform support.

• Build and run the operating cadence with the CRO — SLT reporting, weekly pipeline reviews, monthly forecast and quota-attainment check-ins, and quarterly business reviews. Define how these meetings work and the data behind them.

• Establish forecasting discipline across the team — build the methodology, create the cadence, and enforce the discipline that leads to accurate, forward-looking forecasts.

• Co-lead annual sales planning — territory design, quota setting, comp-plan modeling, and the framework to track attainment through the year.

• Design and produce the recurring sales reporting the CRO, Senior Leadership Team, and board rely on — bookings, pipeline coverage, win rates, channel partner contribution, quota attainment, and conversion from marketing- and SDR-sourced leads.

• Build the lead engine with the marketing team and our external SDR/BDR firm — scoring, qualification, routing, handoff to AEs, and the data flow back into Salesforce.

• Stand up the operational layer of the channel program — partner records, deal registration, partner-sourced pipeline reporting, and the workflows that keep partner deals moving.

• Support order administration and processing — quotes, contracts, booking, and clean order entry into Salesforce.

• Work in an AI-first way — bring AI tooling into the function where it helps (forecast accuracy, deal scoring, pipeline summarization, partner attribution), make the case for what's worth trying, and roll it in cleanly.

What You Bring

• 5+ years in sales or revenue operations at a B2B technology company, ideally one that sold both direct and through channels.

• You've built sales or revenue operations from the ground up, or close to it. Comfortable with ambiguity, no existing playbook, and standing up the cadences, reporting, and systems that don't yet exist.

• A track record of training non-technical users and driving adoption. You've built the documentation and enablement that turn a novice team into confident, consistent users of both the CRM and the sales process.

• Hands-on Salesforce expertise — configuring objects, cleaning data, building dashboards, and getting reps to actually use it. Salesforce Admin experience.

• Experience selecting and standing up the broader GTM systems stack — CPQ / quote-to-cash, lead routing, marketing automation, and the integrations between them.

• Strong forecasting and pipeline management background. You've owned the weekly forecast cycle and have your own opinions about how to run it.

• Strong data fluency — SQL or advanced spreadsheet modeling, and the ability to turn messy data into a story the exec team and board can act on.

• Direct experience with the demand-gen-to-sales handoff and with SDR/BDR teams, in-house or outsourced — lead scoring, qualification, and what good looks like in the handoff to AEs.

• Familiarity with telecom, wireless, or connectivity is a plus, as is a track record of ramping quickly on a novel, technical product with long, multi-stakeholder sales cycles.

• Diplomatic but not deferential. Clear opinions on what good pipeline and forecast data look like, and willing to share them.

• Bachelor's degree or equivalent practical experience.

Our Values

At EdgeBeam, we operate with a shared set of values:

• Customers First — We put our customers' objectives and pain points ahead of our own.

• Dig Deep — We are technically curious and thorough in execution. We don’t cream skim.

• Win Together — Collaboration is in our DNA.

• Disagree & Commit — We welcome constructive conflict. Once we have made a decision, we are behind that decision 100%.

• No Jerks — EdgeBeam is not a place for jerks.

What Success Looks Like

30 Days: Meet the CRO, AEs, our external SDR/BDR partner, the marketing team, and top channel partners. Audit the Salesforce instance and the current forecast process — pipeline accuracy, data hygiene, where the data lives and where it falls apart — and take stock of where the team is on Salesforce today.

60 Days: Stand up the weekly pipeline review and monthly forecast cadence and begin training the team on the CRM and the new sales process with documentation they can follow. Build the first version of the reporting the CRO and exec team will rely on, and land at least one AI-assisted workflow the team adopts.

90 Days: Run the full sales operations function — forecast, pipeline, Salesforce, partner ops, SDR/BDR coordination, and marketing handoff — with a trained team consistently using a documented sales process. Lead annual planning with the CRO.