Head of Sales Operations

In the last year at Loka, our engineers have helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title.

Our award-winning engineering work is driven by our Sales team—the team that we want you to lead.

We’re seeking a Head of Sales Operations to drive our revenue engine to the next level. In this role you will architect the operational backbone that connects our world-class Sales team with our elite Engineering teams. You'll build systems and processes that scale seamlessly from startup speed to enterprise precision, ensuring every client engagement launches flawlessly from first conversation to final deployment.

We count more than 200 certified specialists, technical experts and PhDs among our colleagues. We work entirely remotely, test new ideas with our in-house incubator LokaLabs™ and take every other Friday off (really).

If you're one of those rare leaders driven to transform how elite consulting teams operate at scale, consider Loka your optimal leverage point.

The Role

Lead and expand our existing sales operations by supporting a dynamic team of 5-6 sales professionals while building the foundation for aggressive growth.

Architect systems and processes that seamlessly connect sales pipeline to delivery excellence, ensuring our clients experience Loka's superlative execution from first conversation through project completion.

Drive daily coordination between sales and engineering operations on staffing, project logistics and resource allocation.

Build and lead proactive analytics and reporting that not only track what happened but also predict what's coming.

Scale operations as we expand our GenAI practice and grow our AWS partnership into new customer segments

Manage and grow a high-performing sales operations team, establishing career paths and mentoring future leaders.

Partner closely with leadership on strategic opportunities and data informed decisions as we scale and guide strategic decisions along the way.

Leadership Requirements

• 10+ years of progressive experience in sales operations, revenue operations or related functions with increasing responsibility and impact

• Proven management experience at director level or above, with demonstrated success building and scaling high-performing teams in fast-growth environments

• Systems architecture mindset with hands-on experience designing and implementing scalable revenue operations processes and technologies

• HubSpot expertise and experience with modern sales tech stack integration, reporting and optimization

• Cross-functional collaboration with internal stakeholders to ensure seamless execution

• Analytics and reporting mastery with ability to transform data into actionable insights that drive both tactical improvements and strategic decisions

• Scaling experience with proven success guiding company operations through significant growth phases

• Hands-on mindset, comfortable performing operational work in a fast-changing environment

Experience Profile

• Software-services experience preferred though exceptional candidates from SaaS, consulting or other technology sectors will be considered

• Startup-to-scale-up experience with comfort operating in ambiguous, fast-moving environments while building enterprise-grade processes

• Global or distributed team experience managing across time zones and cultures

• Client relations skills with ability to represent operational excellence in strategic client conversations

Personality Profile

Curiosity: You strive to learn and grow into different industries with a modern tech stack and ever-evolving client needs.

Autonomy and leadership: You thrive in a fully remote, globally distributed environment while driving results across multiple stakeholders.

Collaborative excellence: You enjoy building bridges between sales, engineering and delivery teams to create seamless client experiences.

Adaptability: You operate with a startup mindset and move at startup speed while building enterprise-quality processes.

Benefits

Every other Friday off (26 extra days off a year)

Remote-first and flexible schedule with access to offices in Portugal, North Macedonia and Colombia

Explorer and Relocate programs (three months abroad or full international relocation support)

Paid sick days and local holidays

Access to LokaLabs™, our internal R&D incubator where you can explore moonshot technologies

Mental wellness and physical fitness programs

Continuous learning support with yearly curiosity allowance

Additional Requirements

Excellent English. As a global team, we work entirely in English for meetings, customer calls and business communications.

CV submitted in English

Your achievements matter to us! Ensure your CV and LinkedIn profiles are up to date and accurately reflect your leadership experience and operational impact.