Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!
LOCATION: Lehi, UT
ABOUT THE ROLE
As our Senior Revenue Operations Analyst, you’ll help drive results across the systems and processes that keep revenue moving. On the RevOps side, you’ll turn data into clean pipelines, sharp reporting, and smarter processes that help the sales team perform. On the Deal Desk side, you’ll help deals move cleanly from quote to signature to billing. The two go hand in hand, better data and process make for smoother deals, and well-run deals keep the data clean. You’ll do this alongside a RevOps team and close partners in Sales, Systems, and Finance. If you like driving pipeline to revenue and helping a team close with confidence, this role is for you.
WHAT YOU’LL DO — REVENUE OPERATIONS & DEAL DESK
Sales Process Optimization: Analyze and improve sales and customer handoff workflows by identifying friction points and implementing streamlined processes, automations, and HubSpot playbooks that increase efficiency, consistency, and sales productivity.
Contract & Quote Management: Generate accurate quotes, order forms, and customer contracts for new business and renewals, ensuring correct pricing, product configuration, and contractual terms on every deal.
Subscription Management: Manage the full customer subscription lifecycle, including new subscriptions, upgrades, downgrades, add ons, renewals, and cancellations while maintaining accurate records across CRM and billing platforms.
Quote to Cash Operations: Oversee the end to end quote to cash process by ensuring seamless handoffs between Sales, Finance, and Billing, maintaining order accuracy, effective dates, and system synchronization.
Pricing & Approval Governance: Support pricing strategy and discount approvals by managing approval workflows, routing nonstandard deals for review, and ensuring all exceptions are properly documented before execution.
Renewal & Expansion Operations: Coordinate renewal and expansion activities by tracking upcoming opportunities, preparing required documentation, and ensuring timely and accurate processing of customer changes.
CRM & Data Integrity: Maintain clean, accurate, and reliable CRM data by standardizing deal, contact, and company records, enforcing required fields and sales stage definitions, eliminating duplicate records, and implementing automated validation processes that improve reporting accuracy.
Revenue Technology Administration: Administer and optimize the revenue technology stack, including HubSpot, Gong, and integrated platforms, while maintaining system documentation, standard operating procedures, and process best practices.
Sales Enablement & Process Support: Partner with Sales leadership to develop and maintain enablement resources, including process documentation, CRM guides, playbooks, and training materials, while supporting onboarding and ongoing education to drive consistent adoption of tools and processes.
WHO YOU’LL WORK WITH
Sales reps — your primary partners; you’ll support them on deals and give them the clean pipelines and reporting they sell from.
RevOps team — two peers plus the Director of Finance and the COO.
Business Systems — your build partners for HubSpot architecture, reporting infrastructure, and the quote-to-contract flow.
Accounting & CX — your handoff partners at deal close and on subscriptions, billing, and renewals.
Sales & Executive leadership — on business insights, plus approval workflows and pricing exceptions.
WHAT YOU’LL BRING
3+ years of experience in Revenue Operations, Sales Operations, Deal Desk, or a similar analytical or operational role, preferably within a B2B SaaS environment.
Hands-on experience administering and optimizing CRM platforms, ideally HubSpot, including building reports and dashboards, configuring workflows, maintaining data integrity, and supporting user adoption.
Strong understanding of key SaaS metrics such as ARR, MRR, churn, expansion, win rate, and pipeline health, with the ability to translate data into actionable business insights.
Experience managing quotes, contracts, order processing, or revenue operations with a solid understanding of the quote to cash lifecycle.
Exceptional attention to detail with a passion for data accuracy, process consistency, and operational excellence.
Strong analytical and problem solving skills, with the ability to identify process improvements and recommend scalable solutions.
Excellent communication and cross functional collaboration skills, with the ability to partner effectively with Sales, Finance, Customer Success, and leadership teams.
Highly organized and self motivated, with the ability to manage multiple priorities, take ownership of initiatives, and thrive in a fast paced, results driven environment.
Experience creating and maintaining documentation, standard operating procedures, and sales process playbooks.
Bonus: Experience with HubSpot, Gong, DocuSign, QuotaPath, Clay, or other modern revenue technology platforms and integrations.
HARD SKILLS
You can structure a deal and explain the “why” behind its pricing, terms, and approvals.
You can read a contract and spot the parts that matter.
You can turn CRM data into clear reports and dashboards, and pull the story out of the numbers.
You’re fluent with spreadsheets and data modeling, cleanup, and spotting what doesn’t add up.
You can design a workflow in HubSpot, not just configure one someone else built.
You think in systems: where data lives, how it flows, and where it breaks.
SOFT SKILLS
Independent operator. You take a project and push it forward. You don’t need to be told what to do next.
Hungry and curious. You read, you learn, and you ask questions that go a layer deeper than expected.
Team player at a hub. You sit between Sales, CX, Accounting, and Systems, on both reporting and deals, and build trust across all of them.
Direct and constructive. When something’s broken, you say so, and you bring the fix.
OPINIION’S CULTURE:
At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined "Funfessional"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.
Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
Pre-tax Health Spending Accounts (HSA).
Paid Parental Leave for all new parents (including adoption or foster care).
Unlimited Time Off policies.
10 Paid Holidays annually.
Monthly Gym Reimbursement benefit.
*Note that the above benefits are available only to full-time employees of Opiniion*
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Opiniion is a resident feedback and reputation management platform for the multifamily property management industry. It collects real-time satisfaction data across the resident lifecycle to help property managers improve retention, online reviews, and NOI.
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