We're building AI that is changing the world. The workforce of the future is going to be multi-dimensional, multi-faceted, conductors of both people and artificial intelligence. We're looking for someone who can do that.
Shelf is the OS for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so that AI agents don’t just respond, they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.
Brands like Amazon, Nespresso, HelloFresh, and KeyBank use Shelf to power their AI agents that automate workflows, improve efficiency, and turn long processes into automated work. We're partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.
Let's cut to the chase. This is a really hard job.
We're looking for a "stem cell" operator. A highly caliper generalist who can help drive efficiency across Sales, Marketing, Customer Success, and Rev Ops. If you want a role with a narrowly defined scope and predictable workstreams, this probably isn't it.
This is a true Swiss Army knife position. You must possess the versatility to pivot instantly from building complex Salesforce dashboards to optimizing marketing attribution, or launching high-impact, AI-powered automations.
This is a fast-paced, high-accountability environment. Priorities change quickly. You'll be expected to think critically, solve problems independently, and execute with urgency. The right person thrives in ambiguity, loves figuring things out, and gets energized by building.
This is a builder role, not a maintenance role.
You'll help design and optimize the systems, reporting, processes, and growth infrastructure that power Shelf's go-to-market engine.
Serve as the internal "SWAT team" for Sales, Marketing, Customer Success, and Executive leadership on time-sensitive, high-stakes initiatives
Conduct market research and competitive analysis
Own special projects from concept through execution
Turn ambiguous ideas into measurable outcomes
Build and maintain reporting across Salesforce, HockeyStack, HubSpot, and other GTM systems
Create dashboards that track pipeline, conversion rates, funnel performance, and revenue metrics
Analyze GTM performance and identify opportunities for improvement
Improve forecasting accuracy and reporting consistency
Support territory planning, account segmentation, and pipeline analysis
Support campaign execution across paid, outbound, ABM, content, and events
Manage attribution, lead routing, scoring, and lifecycle tracking
Build target account lists and audience segments
Analyze campaign performance and recommend optimizations
Work closely with marketing leadership to improve conversion throughout the funnel
Design workflows and automations that eliminate manual work
Use AI tools to improve productivity across GTM teams
Maintain and optimize Salesforce and other core GTM systems
Partner with engineering, product, and leadership on operational initiatives
Evaluate and implement new tools that create meaningful leverage
4–6 years of experience in Consulting, Banking, Growth Operations, Revenue Operations, Data Analytics, or related fields
Experience working in high-growth SaaS, AI, or tech companies
Proven track record of using data to drive business outcomes
Experience supporting revenue-generating teams
Startup experience is a plus
Highly analytical
Strong project manager
Naturally curious and resourceful
Excellent written and verbal communicator
Comfortable working across multiple functions
Strong attention to detail
Able to balance strategy and execution
Advanced Salesforce proficiency
Strong understanding of funnel metrics and pipeline analytics
Experience with marketing attribution and reporting
Experience with tools such as Salesforce, HockeyStack, HubSpot, GA4, Clay, ZoomInfo, Pardot, or similar platforms
Comfortable working in spreadsheets and analyzing large datasets
Familiarity with AI, automation, and workflow tools such as Claude, ChatGPT, n8n, or Zapier
Even Keeled — won't get flustered easily and can work in stressful environments.
Builder — thrives in ambiguity and fast-paced environments.
First Principles Thinker — designs for scale and efficiency, not short-term fixes.
Operator — strong ownership and accountability.
Be an optimist.
$130,000–$150,000 base salary
Meaningful equity grant
Comprehensive health and wellness benefits
Open PTO
At Shelf, growth is a company-wide responsibility.
You will help build the systems, processes, and insights that drive pipeline, improve efficiency, and accelerate revenue growth. The work you do will directly impact how we scale the company, serve customers, and establish Shelf as the category leader in agentic AI.
This role offers a unique opportunity to work at the intersection of Marketing, Sales, Customer Success, Revenue Operations, Analytics, and AI while helping shape the future of one of the most important technology shifts of our generation.
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Shelf (shelf.io) is an AI-powered knowledge management platform that helps enterprises improve unstructured data quality to enable accurate GenAI deployments. It targets contact centers and enterprise teams, serving clients like Amazon, Mayo Clinic, and Nespresso.
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