As a Dynamics 365 CRM Engineer at Accenture, you will be responsible for developing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions and Power Platform components to meet client requirements. You will implement technical designs, extend platform capabilities, and deliver high-quality solutions aligned with Microsoft best practices. This role requires a strong technical background, attention to detail, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities
1. Application Development
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Configure and customize Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing.
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Develop Plugins, Custom Workflow Activities, and Custom APIs using C#/.NET and XRM SDK.
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Implement client-side scripting with JavaScript/TypeScript for form logic and UI enhancements.
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Build advanced UI scenarios using PowerApps Component Framework (PCF) controls.
2. Power Platform Development
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Design and develop Model-Driven and Canvas Apps to meet business requirements.
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Automate business processes using Power Automate.
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Work with Dataverse for entity modeling, relationships, business rules, and security roles.
3. Integration & Data Management
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Develop integrations using REST APIs, OData, and Dataverse Web API.
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Collaborate on data migration activities, including ETL processes, data mapping, and validation.
4. Quality & Governance
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Adhere to coding standards and participate in code reviews to ensure high-quality deliverables.
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Ensure compliance with security, data governance, and performance guidelines.
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Support Application Lifecycle Management (ALM) practices, including solution layering, versioning, and deployment via Azure DevOps pipelines.
5. Collaboration
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Work closely with Technical Leads, Functional Consultants, and QA teams to ensure seamless delivery.
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Actively participate in agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups.
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Experience:
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Egyptian national
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1–3 years of hands-on experience in Dynamics 365 CE development.
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Technical Expertise:
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Proficiency in C#/.NET for developing Plugins and Custom APIs.
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Strong skills in JavaScript/TypeScript for client-side scripting and UI enhancements.
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Expertise in Dataverse schema design, entity modeling, and security roles.
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Hands-on experience with Power Apps, Power Automate, and PCF controls.
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Familiarity with Azure services, such as Azure Functions and Logic Apps, for integration.
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Understanding of ALM and CI/CD practices using Azure DevOps.
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Preferred Skills:
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Experience with Dynamics 365 modules, including Omnichannel, Field Service, or Marketing.
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Certifications (Preferred)
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Microsoft Certified: Power Platform Developer Associate (PL-400)
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Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)
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Knowledge of Copilot Studio and AI Builder for enhancing CRM capabilities.
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Exposure to performance tuning and troubleshooting in Dynamics 365 CE environments.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
