Reporting directly to the SVP, Client Services, the Vice President, GTM Strategy & Operations serves as a key member of the Client Services leadership team and is responsible for driving the strategy, operational performance, and scalable growth of the Professional Services business.
This executive will lead business planning, performance management, services sales effectiveness, delivery methodology, AI-enabled delivery innovation, and operational excellence across the organization. The VP will work closely with leaders across Sales, Delivery, Architecture, Customer Success, Product, and Finance to ensure the business achieves its bookings, margin, utilization, and client success objectives.
The ideal candidate is an experienced services executive with a strong combination of strategic thinking, operational rigor, and financial acumen. This role will play a pivotal part in building a high-performing, data-driven, and scalable services organization capable of supporting the company's next phase of growth.
Lead strategy, planning, and operational execution for the Professional Services organization, partnering closely with the SVP, Client Services to drive growth, scalability, and business performance.
Drive annual planning, quarterly business reviews, forecasting, and executive operating cadences to ensure accountability against bookings, margin, utilization, and client success objectives.
Partner with Services Sales, Delivery, Architecture, Customer Success, Product, and Finance leaders to achieve business growth and profitability targets.
Develop and execute services go-to-market strategies, offerings, and solution portfolios that drive market differentiation and revenue growth.
Lead services sales excellence, including commercial governance, pipeline management, proposal effectiveness, and pursuit support for strategic opportunities.
Develop and scale reusable methodologies, delivery assets, accelerators, and AI-enabled tooling that improve delivery quality, productivity, and profitability.
Define and execute the Client Services AI strategy, embedding AI and agentic capabilities into service offerings, delivery processes, and operational workflows.
Drive resource planning, workforce strategy, utilization management, and organizational scalability to support business growth.
Develop executive dashboards, KPIs, and performance reporting that provide actionable insights across the services business.
Lead strategic initiatives, organizational transformation programs, and continuous improvement efforts that enhance client outcomes and operational efficiency.
Identify and implement opportunities to improve productivity, margin performance, delivery effectiveness, and overall business health.
18+ years of experience in professional services, consulting, services strategy, business operations, or executive leadership roles.
Proven experience developing and scaling services go-to-market strategies, offerings, and solution portfolios that drive growth, profitability, and market differentiation.
Strong services go-to-market and commercial leadership experience, including scoping and shaping large, complex transformational engagements, developing winning services strategies, and leading a services sales pipeline to achieve bookings, growth, and profitability objectives.
Demonstrated success creating and operationalizing reusable methodologies, delivery assets, accelerators, and intellectual property that improve delivery quality, consistency, productivity, and margin performance.
Experience defining and executing AI-enabled services strategies, including the application of AI, automation, and agentic capabilities to improve service delivery, client outcomes, and operational efficiency.
Strong understanding of services business economics, including bookings, margin, utilization, forecasting, capacity planning, and portfolio management.
Experience leading cross-functional initiatives spanning sales, delivery, product management, customer success, finance, and partner ecosystems.
Proven ability to translate strategy into execution through disciplined operational management, performance measurement, and organizational change leadership.
Strong analytical, financial, and operational acumen with the ability to identify growth opportunities and drive measurable business outcomes.
Exceptional executive communication, stakeholder management, and leadership skills, with a track record of building alignment and influence across senior leadership teams.
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
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Intapp provides AI-powered software solutions designed for professional services firms, including law firms, consulting companies, and accounting practices. Their platform helps streamline operations, manage projects, and improve client relationships through intelligent automation and data insights.
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