Sales Systems & Ticket Support
Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools.
Manage intake, triage, and resolution of inbound sales operations tickets.
Resolve a majority of routine issues independently and escalate complex issues as needed.
Track ticket volume, backlog, and resolution timelines to support continuous improvement.
CRM Data Hygiene & Auditing
Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness.
Identify and correct data gaps that may impact reporting, pipeline visibility, or forecasting.
Maintain standardized fields, validation rules, and required data inputs in partnership with Sales Operations leadership.
System Change & Process Support
Assist with testing and validation of system enhancements prior to rollout
Support documentation of system and process changes
Coordinate and distribute communications related to operational updates when needed
Sales-to-Implementation Operational Support
Support clean handoffs between Sales and Implementation teams
Maintain templates, task lists, and early-stage customer setup processes as required
Partner cross-functionally to reduce operational friction and ensure continuity
Licensing, Access & Reporting Support
Provision system access and licenses for new hires and role changes
Track license utilization, contracts, and vendor requests
Maintain operational dashboards and reports (no analytical ownership required)
Sales Operations Program & Event Support
Coordinate logistics for sales operations programs and events, including Sales Kickoff (SKO)
Support scheduling, calendars, and recurring operational cadences
Other responsibilities as needed or assigned.
Bachelor’s degree in a relevant field preferred.
2+ years of experience in Sales Operations, Revenue Operations, or a related role
Hands-on experience supporting CRM platforms, preferably Salesforce.
Highly organized with strong attention to detail and excellent communication skills.
Demonstrated ability to troubleshoot system issues and manage multiple requests.
Must be willing to embrace the APS culture, including respect, teamwork, and client focus.
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Unity Communications is a US-based business process outsourcing (BPO) provider headquartered in Gilbert, Arizona, with operations in the Philippines, Mexico, and Costa Rica. It offers contact center, IT helpdesk, sales support, and back-office services to startups through Fortune 500 clients across industries like e-commerce, healthcare, finance, and technology.
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