Job Type – Full Time Location – Hybrid / UK
As the Digital Revenue Operations Manager, you will be responsible for optimising the end-to-end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. Acting as the bridge between Marketing, Inside Sales,
Commercial, Digital, and Operations teams, you will ensure leads generated through digital channels are effectively routed, qualified, converted, and measured.
You will own the operational processes that support lead management, opportunity creation, digital sales enablement, and ecommerce growth, while driving continuous improvements in conversion rates, sales productivity, customer experience, and digital revenue performance.
This role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce, and Process Optimization expertise to accelerate pipeline growth and support the evolution of digital sales capabilities across Malvern Panalytical's technology portfolio and brands.
Own and optimise the end-to-end digital lead-to-opportunity process from MQL through to opportunity creation
Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce
Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage
Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation
Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools
Drive digital sales process optimization, continuous improvement and ecommerce growth initiatives
Collaborate with Salesforce, Ecommerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience
Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives
Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience
3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role
Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation
Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth
Experience integrating CRM platforms with marketing automation, ecommerce, websites and other business systems
Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management
Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics
Excellent stakeholder management, project management and cross-functional collaboration skills, with experience leading change and process improvement initiatives
Join a global organisation committed to innovation, digital transformation, and customer success.
Play a key role in shaping the future of digital revenue generation and ecommerce growth.
Collaborate with cross-functional teams across Marketing, Sales, Digital, Technology, and Commercial functions.
Influence strategic initiatives that improve customer experience, sales effectiveness, and business performance.
Benefit from ongoing professional development and opportunities to grow within a market-leading technology organisation.
Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success.
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About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
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Malvern Panalytical is a global leader in analytical instrumentation for materials and life sciences. A Spectris company, they manufacture instruments that measure particle size, shape, elemental concentrations, and crystallographic structure, with over 92,000 instruments in use worldwide.
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