Sales Operations Manager - EMEA

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

In November 2022, Netflix launched an ad-supported tier, enabling the delivery of standard 15 and 30 ads. Since then, we've expanded our suite of advertising solutions and have grown our ad-supported monthly active user count to more than 80 million globally. We are now scaling capabilities that focus on live content, brand integrations, and other opportunities that allow brands to partner with us across an even wider Netflix footprint.

As our Ads program scales, we’re building out a team that will help steward and support our go-to-market strategy, specialising in Sales Operations.

Visit our culture memo and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team. The position reports to the Director of Market Planning and Operations and is based in London.

Responsibilities will include:

• Quarterly Sales Planning Process: End-to-end process leadership and facilitation covering book assignments, territory hierarchy, bottom-up and top-down quota setting across EMEA.

• Sales Execution Process Management: Oversee the processes which guide our sellers, including CRM / Engagement systems and reporting

• GTM Guidance & Policy: Act as a regional POC to implement guidance and policies such as Global Accounts or cross-market management, transfers accounts between Segments / channels

• Insights and Analytics: Full ownership of the regular cadence of EMEA business reporting across weekly, monthly and quarterly business reviews. Ad hoc analysis and deep-dives on business areas. Full ownership of understanding regional business performance.

• Dashboard development: Support building and maintenance of regional dashboards in Google Sheets and feed regional needs into global reporting development teams

• External reporting: Support finance teams in delivering reporting to clients and agencies to support billing, rebates and accruals

What we’re looking for:

• 8+ years of experience in advertising and/or advertising-related fields; and/or in Sales Operations teams.

• Deep experience with agency and direct sold sales models

• Familiarity with programmatic advertising, auction dynamics, ad tech and the streaming ecosystem

• A strong attention to detail and an eye towards using the 80/20 rule to address problems

• Strong modelling skills with expertise in tools like Excel, Anaplan, Pigment or other modelling technologies (Anaplan preferred)

• Demonstrable experience in driving a business planning process, regionally or globally

• Familiarity with CRM systems (e.g., Salesforce) and sales performance metrics.

• Exceptional analytical skills with a focus on data-driven decision-making, process improvement, and operational support.

• Excellent project management abilities, skilled at managing multiple workflows and deadlines in dynamic work environments.

• Exceptional ability to communicate and present complex data and insights in ways that are accessible and actionable for diverse audiences, including non-technical, senior stakeholders.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.