CRM Specialist

Overview

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

Overview

NEXA is Kemin’s customer relationship management (CRM) database tool. The NEXA administrator is responsible for ensuring a healthy and sustainable sales pipeline by analyzing the number, value and progress of the short-term and long-term sales projects and providing recommendations to the management team. Serves as a gatekeeper for the accuracy of the NEXA input. This position will report to VP of sales directly.

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Responsibilities

• Analyze the NEXA projects value, progress, actions and gaps

• Monitoring of sales projects status and work with sales managers to track the progress of sales projects for individual product groups

• Provide VP of Sales, Sales Director, Country and Sales managers a summary of call plan scorecard on weekly/biweekly basis

• Provide other analysis and generate reports for management decisions

• Maintain NEXA data; prospect status, salesman code, customer database etc

• Ensure the accuracy of the NEXA input

• Train new sales personnel on NEXA

• Work with all sales staff to ensure accurate and timely input of all sales related reports eg sales calls, sales projects, etc

• Overall administrator of NEXA

• Liaise with Worldwide NEXA administrator or assigned functions

Qualifications

• Degree/ Diploma in Business, IT, Finance or equivalent field.

• Proficient in Microsoft Office applications, especially Microsoft Excel.

• Working experience in Oracle**,** business analysis, data management, or related areas would be an added advantage.

• A high degree of personal motivation, a desire to make an immediate contribution and possess a distinct sense of urgency.

• Demonstrated integrity and honesty in all aspects, and is able to maintain confidentiality and protect intellectual property.