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📍 Oslo
💰 Salary: 1,200,000 – 1,350,000 NOK
🌍 Why this role matters
At Aidn we're building the next generation of health technology for Norwegian municipalities - a platform where inhabitants, patients,, healthcare professionals and next of kin work together. We're scaling from tens to hundreds of municipalities, and we are looking for a new colleague to help us build the engine our organization will deliver upon.
This role does not exist yet at the level Aidn needs, and the right candidate will be supported in how it’s best designed and executed upon. What we do know is that this role will own how the Customer organization delivers at scale including strategy work, tooling, application of data into insights that It's a rare greenfield mandate at director level: you'll shape how the Customer organization works for years to come.
🔧 What you'll be working on
Over the next year, you'll design and build the operational engine that lets the Customer org scale effectively. You'll focus on:
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Championing a data-, AI- and tooling-first approach across the Customer org, and running strategic assessments when the org needs to take a position.
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Owning the data and tooling strategy - setting direction, evaluating build vs. buy, and making the prioritisation calls.
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Defining what the Customer org should measure and what data models make sense, then building the reporting that surfaces it and drives decisions.
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Identifying and closing the gaps between how teams work today and how they need to work to scale.
You'll be part of the Customer leadership team alongside the Director of Onboarding and an incoming Director of Customer Success (hired in parallel). You'll start with one operations strategy manager and grow the team over time.
🤝 Who you are
You're energised by creating order from ambiguity and building things other people rely on. You can run at strategy level and build the actual machinery - holding strategic and operational detail at the same time. If you like building and having a real impact on how Aidn will look in the future, you could be who we are looking for!
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The Company
AidnAidn is a Norwegian health-tech company building a cloud-based electronic patient record (EPJ) and collaboration platform for municipal health and care services. Developed with clinicians, patients and families, it is used by a growing number of Norwegian municipalities.
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