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Decisions + ProcessMaker is a leading intelligent process automation platform for the enterprise, combining Decisions' rules-driven automation and application-building capabilities with ProcessMaker's industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation.
As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle.
We are looking for a detail-oriented and process-driven Sales Operations Analyst to serve as a dedicated operational partner to our Sales team. This role is the connective tissue between Sales and RevOps - owning the day-to-day processes, tools, and transactional workflows that allow our sellers to operate efficiently and close business faster.
You will be embedded in the rhythm of the Sales organization, handling everything from order form execution and deal desk support to enablement coordination and performance reporting.
Own the order form and contract execution process, ensuring accuracy, completeness, and alignment with deal terms prior to signature
Support deal desk operations, including non-standard deal review, discount approvals, and cross-functional coordination with Finance and Legal
Maintain and improve sales process documentation, playbooks, and stage-gate definitions in alignment with RevOps SOPs
Identify and escalate process bottlenecks that slow deal velocity or create downstream data quality issues
Serve as the Sales team's primary Salesforce resource - managing opportunity hygiene, pipeline data accuracy, and CRM workflow adherence
Build and maintain Salesforce reports and dashboards that give sellers and sales leadership real-time visibility into pipeline, activity, and quota performance
Partner with the Salesforce Admin to translate Sales team needs into system requirements and configurations
Coordinate onboarding and ongoing enablement for new Sales hires, including tool access, process walkthroughs, and resource documentation
Maintain the Sales team's enablement library - pitch decks, order form templates, pricing guides, and process SOPs
Act as the first point of contact for Sales team questions on process, tools, and deal execution
Produce weekly and monthly Sales performance reports covering pipeline, bookings, win/loss, and rep-level activity metrics
Support quarterly business reviews and board-level reporting with accurate, well-structured Sales data
Track and analyze sales cycle trends, conversion rates, and forecast accuracy to surface actionable insights for leadership
Bachelor's degree in Business, Finance, or a related field
3–5 years of experience in Sales or Revenue Operations
Hands-on Salesforce experience with strong proficiency in reports, dashboards, and opportunity management
Familiarity with order form and contract processes in a B2B SaaS environment
Strong Excel skills; experience with Power BI tools a plus
Highly organized with strong attention to detail and the ability to manage multiple priorities under deadline
Clear communicator who can translate operational complexity into simple guidance for Sales stakeholders
Experience supporting an enterprise B2B Sales team in a SaaS or recurring revenue business
Exposure to deal desk, CPQ, or contract lifecycle management workflows
Familiarity with sales engagement or enablement tools (Gong, Outreach, ZoomInfo, etc.)
Sales team spends more time selling and less time navigating operational friction
Order forms and deal execution are accurate, fast, and consistently compliant
Pipeline data in Salesforce is clean, current, and trusted by leadership
Sales performance reporting is on-time, accurate, and drives clear decisions
Strong reputation as a reliable, responsive partner to the Sales organization
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