Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon's collaborative workflows.
We're seeking a Revenue Operations Manager to drive operational excellence across our Support and Professional Services organizations. This role will build the processes, systems, and reporting infrastructure that enable our Services and Support teams to deliver consistent, scalable customer experiences and connect those efforts back to retention and revenue outcomes.
This role blends analytical rigor, process design, and cross-functional leadership to ensure our post-sales delivery teams have the data, tools, and workflows they need to operate efficiently and improve customer outcomes.
Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation
Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams
Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends
Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities
Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience
Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows
Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows
Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle
6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment
Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans
Ability to synthesize complex data into clear recommendations and business narratives
Excellent project management skills with experience driving cross-functional initiatives
Strategic thinker who can balance long-term planning with hands-on execution
A hands-on ownership mindset
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
Industry competitive compensation and equity plan
Flexible time off, sick days, and 13 paid holidays
Comprehensive medical insurance including Health, Dental, and Vision
Paid parental leave (plus fertility, adoption, and other family planning benefits)
In-office workspace
Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
Events and activities both team-based and company-wide that inspire, educate, and cultivate
Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The base salary range for this role is $125,000 –$154,000 USD. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location.
After an offer is made and accepted, E-Verify will be used to confirm your identity and employment eligibility, as required by the U.S. Department of Homeland Security.
Visa sponsorship is not available at this time.
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Pantheon is a website platform that provides hosting and management services for WordPress and Drupal sites. It serves businesses and developers who need to build, deploy, and manage digital properties with speed and agility.
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