Sales Operations Specialist

Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.

Department: Sales Operations / Reports To: Sales Operations Director Location: Taiwan

Employment Type: Full-Time

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Position Overview:

We are seeking a highly organized and detail-oriented entry-level candidate to support our sales operations in a fast-paced, high-tech environment. This role is responsible for processing customer purchase orders for Astera Labs product portfolio—ensuring compliance with internal policies, licensing terms, and revenue recognition guidelines. You will collaborate closely with Sales, Legal, Finance, Quality, Supply Chain and Logistics teams to ensure orders are booked, billed, and delivered accurately and on time.

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Key Responsibilities:

• Review and enter orders into the order management system (e.g., Oracle ERP) including customer purchase orders (POs), samples and RMAs

• Validate orders for accuracy, contract terms, licensing details, and revenue recognition compliance (SOX compliance and ISO)

• Coordinate with Sales, Legal, and Finance to resolve order discrepancies, billing issue, payment term/incoterm compliance or missing documentation

• Track order status, fulfillment timelines, and escalate delivery or provisioning issues when needed

• Generate order confirmations, invoices, and shipping documents where applicable

• Support month-end and quarter-end order processing deadlines in coordination with Finance

• Maintain accurate records of all orders including qty, customer communications, and contract terms in CRM/ERP systems

• Drive RMA approval process and manage RMA request from customer communication, system handling to fulfillment.

• Act as a liaison between Sales, Product Marketing, Supply Chain, and Customers to manage and support sample requests—particularly for NPI products and development boards.

• Ensure fast-turnaround on sample process and maintain accurate records of all sample-related activities in sample tracking system.

• Contribute to process improvements and automation initiatives to increase operational efficiency

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Qualifications:

• Bachelor's degree in Business Administration, Finance, or related field (or equivalent experience)

• 2+ years of experience in order administration or sales operations, preferably in the high-tech industry

• Familiarity with CRM and ERP systems (Salesforce, Oracle, CPQ, SAP, or similar)

• Understanding of supply chain, forecasting, billing terms, incoterms and revenue recognition principles

• Strong analytical, organizational, and problem-solving skills

• High attention to detail and ability to work independently under tight deadlines

• Excellent written and verbal communication skills

• Strong Excel and data analysis skills; experience with PPT and BI tools (e.g., PowerBI) is a plus

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Preferred Skills:

• Experience working with cross-functional teams in a global technology company

• Knowledge of semiconductor industry and experience in customer interfacing role.

• Understanding of SOX compliance and f audit requirements

• Prior experience with quote-to-cash workflows

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Working Environment:

• On-site work environment

• Fast-paced, deadline-driven high-tech setting

• May require extended hours during fiscal close periods

We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.