Sales Operations Analyst

JOB IDENTIFICATION Position Title: Sales Operations Analyst Location: Gurgaon, India Business Unit: Global Growth Markets / Health Division SUPERVISORY RELATIONSHIPS Reports To: Sales Operations Manager, Global Growth Markets - India

SUMMARY Wolters Kluwer is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. The Company serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. Every day, our customers make critical decisions to help save lives, improve the way they do business, and build better judicial and regulatory systems. We help them get it right!

Global Growth Markets The Global Growth Markets Division was established in 2013 to build the long-term presence in new high growth markets, particularly in India, Brazil, and China, to accelerate the company’s transformation as a global, professional solutions provider. Wolters Kluwer has been in India for more than a decade. What started as a print book distribution business has expanded into a diverse operation that is driving growth through multiple digital solutions while evolving the original print business into a comprehensive set of print and increasingly digital solutions for students, residents, faculty and practicing physicians. Some of the products sold in India are created by Wolters Kluwer global divisions and sold in India. Others are sold in India by a separate team outside of Global Growth Markets. These latter products still benefit from local support and collaboration and have the potential to move into the Global Growth Markets portfolio in the future.

Position Overview We are looking for a detail-oriented and analytical Sales Operations Analyst to support our sales team by streamlining processes, analysing sales performance, and enabling data-driven decision-making. This role is critical in improving sales productivity and ensuring alignment between sales strategies and execution. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sales Performance Analysis: Track and analyze key sales metrics (e.g., pipeline health, win rates, conversion, quota attainment) to provide actionable insights.
• CRM Management: Maintain and optimize the CRM (e.g., Salesforce, HubSpot) to ensure data accuracy, pipeline hygiene, and user adoption.
• Forecasting & Reporting: Support revenue forecasting and develop dashboards/reports for senior leadership and sales managers.
• Process Optimization: Identify bottlenecks in the sales process and recommend improvements to drive efficiency and scalability.
• Incentive Management: Assist in designing and administering sales incentive programs, tracking performance against targets.
• Cross-functional Coordination: Work closely with Sales, Marketing, Finance, and Customer Success to ensure operational alignment.
• Territory & Quota Management: Help define sales territories, assign quotas, and manage changes over time.
• Tool Evaluation & Support: Recommend and help implement tools and technologies to support sales productivity and reporting. Skills and Abilities:
• Bachelor’s degree in business, Finance, Economics, or a related field.
• 4+ years of experience in Sales Operations, Business Analytics, or a similar role.
• Proficiency with CRM systems (e.g., Salesforce) and reporting tools (e.g., Excel, Power BI).
• Strong analytical and problem-solving skills; ability to interpret large datasets.
• Excellent communication and stakeholder management skills.
• Attention to detail and a process-oriented mindset. Nice-to-Have:
• Experience working in SaaS / B2B / Tech environments.
• Familiarity with sales methodologies
• Exposure to revenue operations (RevOps) framework

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.