Salesforce Functional Consultant Manager

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.

• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

• Develop skills outside your comfort zone, and encourage others to do the same.

• Effectively mentor others.

• Use the review of work as an opportunity to deepen the expertise of team members.

• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About the Role

As a Salesforce Functional Consultant (Manager), you will lead end‑to‑end Salesforce functional delivery for enterprise clients. This includes requirements discovery, solution design, backlog definition, sprint governance, stakeholder engagement, and ensuring business value realization. You will manage functional teams, guide best‑practice design, and act as the primary liaison between clients, technical teams, and leadership.

Key Responsibilities

1. Functional Leadership & Client Engagement

• Lead client workshops to define business objectives, user stories, functional requirements, and process maps.

• Translate business needs into scalable, best‑practice Salesforce solutions across Sales, Service, Experience, Marketing or Data Cloud.

• Act as the primary functional lead on projects, ensuring clarity, quality, and consistency of deliverables.

• Advise clients on CRM strategy, governance, platform adoption, and roadmap planning

2. Solution Design & Quality Assurance

• Produce functional design documentation including process flows, requirements catalogues, acceptance criteria, configuration workbooks, and test scripts.

• Partner with Technical Architects and Developers to align functional and technical solutioning

• Validate solution designs against business goals, Salesforce capabilities, and platform limitations.

• Ensure adherence to PwC delivery standards, security frameworks, and release governance.

3. Delivery Management

• Oversee functional workstreams, manage sprint planning, backlog refinement, and functional QA/UAT cycles.

• Provide direction to junior functional consultants and business analysts, including coaching and capability uplift

• Track deliverables, timelines, scope adherence, and RAID logs.

• Ensure deployment readiness through functional validation and end‑user preparation.

4. Change Management & Adoption

• Support organisational change initiatives including training, communication plans, and adoption strategies.

• Develop training material and deliver end‑user enablement sessions.

• Champion continuous improvement and value realisation throughout the client lifecycle.

Required Experience & Qualifications

• 6–10+ years in CRM or digital transformation roles, with deep Salesforce functional consulting experience.

• Proven delivery of multi‑cloud Salesforce implementations across Sales, Service, Experience, Marketing, or Data Cloud.

• Ability to lead complex business discussions, challenge assumptions, and drive clarity.

• Strong understanding of Salesforce data model, declarative tools, flows, security model, and integration context.

• Experience collaborating with technical teams, architects, and cross‑functional stakeholders.

• Consulting background preferred.

Certifications (Preferred)

• Salesforce Certified Administrator

• Salesforce Advanced Administrator

• Salesforce Business Analyst

• Salesforce Sales Cloud / Service Cloud Consultant

• Data Cloud or Marketing Cloud certification

Key Skills

• Business analysis & process design

• Strong client‑facing communication

• Workshop facilitation

• Jira/Azure DevOps backlog management

• UAT planning & execution

• Cross‑cloud solution understanding

• Stakeholder management

• Team leadership and mentoring

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

September 4, 2026