Sales Operations Senior Analyst

About Logile

Logile is the leading retail labor planning, workforce management, inventory management and store execution provider deployed in thousands of retail locations across North America, Europe, Australia, and Oceania.

Our proven AI, machine-learning technology and industrial engineering accelerate ROI and enable operational excellence with improved performance and empowered employees. Retailers worldwide rely on Logile solutions to boost profitability and competitive advantage by delivering the best service and products at optimal cost.

From labor standards development and modeling to unified forecasting, storewide scheduling, and time and attendance, to inventory management, task management, food safety, and employee self-service — we transform retail operations with a unified store-level solution. Gain the Advantage with The Logic of Retail. One Platform for store planning, scheduling and execution.

For more information, visit www.logile.com

About the Role

The Sales Operations Senior Analyst is responsible for maintaining CRM data integrity, governing the sales tech stack, ensuring system readiness through QA/UAT testing, and driving consistent sales process execution across tools and systems. This role also owns the Sales Operations Playbook, ensuring scalable, standardized execution across the sales organization. We are seeking a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment.

Responsibilities

CRM Data Maintenance (Salesforce)

• Maintain CRM data accuracy across Accounts, Contacts, Opportunities, and Renewals

• Perform routine data cleanup, corrections, and updates

• Support deduplication and data hygiene initiatives

• Ensure mandatory fields and CRM standards are consistently followed

• Identify and flag data quality issues impacting reporting or forecasting

• Drive continuous CRM improvement

Tech Stack Support

• Support Revenue Operations in ensuring consistent and correct usage of tools across sales teams (Salesforce, ZoomInfo, LinkedIn Sales Navigator, Gong, etc.)

• Own onboarding and offboarding across systems, including development of certification criteria for new joiners

System Testing, QA & UAT (Release Validation)

• Act as UAT partner for Salesforce enhancements, flows, and sales tool releases

• Validate system changes prior to production deployment

• Execute structured test cases to ensure accuracy, usability, and data integrity

• Identify bugs, gaps, and issues in collaboration with RevOps

• Support release readiness and go-live validation

• Provide feedback on system usability and workflow improvements

Sales Operations Playbook Ownership

• Develop and maintain the Sales Operations Playbook across systems and processes

• Define “how-to” guidance for Salesforce and sales tools usage

• Maintain process documentation for onboarding, reporting, and sales execution standards

• Ensure alignment between playbook, CRM configuration, and business rules

• Continuously update playbook based on system changes and Rev Ops enhancements

• Serve as the single source of truth for sales operational processes

Tool & User Support (Frontline Support)

• Provide day-to-day support for Salesforce and sales tools

• Troubleshoot basic system issues (access, visibility, record errors, login issues)

• Guide users on correct system usage and processes

• Escalate complex issues to Rev Ops

Sales Data & Process Compliance Monitoring

• Ensure adherence to CRM and sales tool usage standards

• Identify gaps in data entry and system usage compliance

• Flag inconsistencies and process issues to RevOps

• Reinforce standardized CRM practices across teams

• Support audit readiness and governance initiatives

RFP Lifecycle Management (Loopio Ownership)

• Load, track, and manage RFPs in Loopio system

• Ensure proper assignment, categorization, and workflow tracking

• Coordinate internal stakeholders for content input and responses

• Maintain visibility into timelines, requirements, and submission status

• Ensure timely, complete, and high-quality RFP submissions

• Maintain trackers of RFP process, report on status of RFP completion, and always provide clear communication across Sales Leadership throughout the RFP Lifecycle

• Support reuse and improvement of RFP content library

Administrative System Support

• Support user provisioning and deactivation across systems

• Assist with license tracking and access hygiene

• Maintain documentation of system processes and SOPs

• Support structured data cleanup and CRM organization

Qualifications

• Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field (required)

• 3-5 years of experience using and administrating Salesforce CRM (required)

• 2+ years of experience supporting UAT, quality assurance testing, system release, or sales technology implementations and validating CRM changes.

• Proficiency with ZoomInfo, Gong, LinkedIn Sales Navigator, and similar go-to-market tools

• Experience developing, documenting, and maintaining sales processes, playbooks, standard operating procedures (SOPs), or user training materials.

• Strong understanding of CRM data structure and sales processes

• Experience with Salesforce reporting and dashboards

• High attention to detail and data accuracy mindset

• Strong troubleshooting and user support capability

• Basic Excel/reporting skills

• Strong execution and ownership mindset

• Ability to travel occasionally to support Quarterly Business Reviews (QBRs), sales meetings, training events, and other business initiatives.

• Located in the Eastern Time Zone to support collaboration with North American and UK-based stakeholders.

Equal Opportunity Employer

Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.