Customer Success Enablement Manager

This role is based in our Penang, Malaysia office.

Role Overview

We are looking for a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally, contribute to AI innovation and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap, using AI and automation tools where appropriate.

• Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.

• Contribute to the overall success of client retention and renewal efforts.

• Assess and prioritize tasks based on due dates, difficulty, and required resources, managing time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.

• Maintain outcome-based CS templates, playbooks, and reusable automations to consistently scale outputs.

• Track and communicate the status of activities using a workflow management tool.

• 2-3 years’ experience in Customer Success, or Sales/RevOps with a track record of improving productivity and outcomes;

• Continuous learner with a strong interest in exploring emerging AI capabilities and assessing their fit for Customer Success use cases to drive performance and scale;

• Excellent written and oral communication skills and proficiency in using data in communication;

• Proficiency in Microsoft Excel, PowerPoint & Word;

• Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData);

• Proven troubleshooting and problem-solving skills; and,

• Attention to detail, sense of urgency, and passion for Customer Success.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match funding available too

• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year

• A flexible range of personal benefits to choose from, plus company funded private medical cover

• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more

• Recognition for great work, with global awards and kudos programmes

• As an international company, the chance to collaborate with teams around the world