CRM Administrator / Business Systems Manager

Work From Anywhere in LATAM or the Philippines

Work Schedule: 9:00 AM - 5:00 PM EST |US Timezone (Flexible) | Overlap with US business hours]

Compensation Range: $3,000 – $3,500 USD/month based on experience

A biotechnology company in the regenerative medicine and personal stem cell banking space is looking for a Business Systems Manager to lead a full CRM migration and take ownership of the systems that run the business.

Recently acquired and now modernizing its entire technology stack from the ground up, the company is a lean, bootstrapped team of roughly 20 to 50 people. Its current systems were inherited rather than designed, and today the setup depends on costly external developers with no internal owner to tie everything together.

Day-to-day, this role leads the migration from Salesforce to HubSpot or Zoho, keeps the existing client portal integration intact through the transition, and takes over maintenance of a laboratory information management system and patient database after handoff from an external development team. The role also identifies operational gaps and builds new integrations for front office and sales teams. Success means a consolidated, modern systems stack owned in-house that reduces dependence on outside developers.

Requirements

Must-Have

• 4–8 years in CRM administration or business systems administration, with end-to-end ownership of the systems (not part of a large specialist team)

• Hands-on experience leading at least one CRM migration from Salesforce to HubSpot or Zoho, including data migration, configuration, and platform build-out

• 2–3 years hands-on Salesforce administration (migration source platform)

• Cross-platform CRM experience spanning Salesforce and at least one of HubSpot or Zoho

• Multi-system integration experience connecting a CRM with portals, databases, or operational tools via API or middleware (Zapier, Make, Workato, or custom integrations)

• Experience independently taking over and maintaining technical systems handed off from external developers or vendors

• B2+ English (CEFR) for internal team and vendor coordination

Nice-to-Have

• LIMS (Laboratory Information Management System) experience

• Heroku platform familiarity

• Healthcare, biotech, or life sciences industry exposure

• HIPAA or healthcare data compliance awareness

• Experience supporting front office or sales operations teams

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

• Generous PTO: In accordance with company policy

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

• Direct Mentorship: Guidance from international industry experts

• Learning & Development: Ongoing access to resources for professional growth

• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application

• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.