Sales Enablement Manager

What you get to do in this role:

• Own our comprehensive sales enablement strategy that identifies both the quantitative and qualitative keys to success for our AE and SDR teams.

• Build and continually iterate on programs to effectively ramp our AE and SDRs

• Design and manage our SDR to AE transitional program

• Consistently conduct needs analysis with Sales leadership to determine learning / performance objectives and scalable instructional strategies.

• Own the design, development, implementation, and iteration on courses and programs for a variety of audiences within the Sales ecosystem and delivery types, including classroom based, online self-paced, blended, mobile, and peer-to-peer methodologies.

• Operationalize ongoing hands-on coaching for our AEs and SDRs as they ramp and become tenured in their roles

• Leverage participant feedback and usage analytics to establish an internal curriculum review process to support the continual improvement of the enablement experience.

• Design best-in-class on-demand video and eLearning content to support self-paced learning.

• Create memorable instructor-led learning experiences supported by materials for classroom and virtual enablement sessions, including participant / leader guides, one-pagers, and presentation content.

• Build and manage a comprehensive certification program to assess participant knowledge levels pre/post enablement sessions.

• Join the rest of the enablement team to support training sessions that are a part of bi-weekly enablement calls, QBR, and SKO.

To be successful in this role you have:

• Experience in designing, building, delivering and measuring the efficacy of sales enablement programs

• Strong facilitation and presentation skills across a range of learner levels from individual contributor to executives

• Desire to create intuitive content that is memorable to the audience

• Expertise in designing slides and documents to optimize both style and readability

• A design portfolio (or examples of past content that you’ve designed)

• Demonstrated ability to communicate complex concepts concisely and clearly

• An uncanny attention to detail and ability to multitask

• Strong written, oral communication, and presentation skills

• Willingness to learn and an openness to giving and receiving feedback

• Comfortable and confident presenting new concepts to large audiences

• Bachelor’s degree

FD21

For positions in this location, we offer a base pay of $126,000-198,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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