The Sales Enablement Associate is a hybrid role with responsibility for presenting and facilitating training content, while also being responsible for content creation and ongoing program support. This person will present and facilitate training content to monthly new hire classes and ongoing trainings to our veteran organization. They will be tasked with teaching the Yelp product, sales process, and systems knowledge to monthly new hire classes within the Local Sales organization, while also contributing to the design, creation, and maintenance of enablement programming and learning journeys.
The ideal candidate has sales training and/or sales enablement experience, and/or instructional design experience, excellent verbal and written skills, a creative and marketing-savvy eye, and a collaborative approach. They are passionate about the learner experience while also thriving behind the scenes—building content, supporting program logistics, and leveraging data to improve outcomes.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
Facilitate onboarding and ongoing training: Present onboarding material while creating a supportive and welcoming environment to our newest employees
Make learning engaging and deliver with excellence: Make learning fun, engaging, challenging, and competitive while facilitating sales training sessions to monthly new hire classes and ongoing training to the veteran organization. Arrive prepared for each training session and work around challenges with limited disruption.
Leverage a variety of delivery methods including: virtual facilitation, social learning, gamification, demonstration, role-plays, e-learning, etc.
Facilitate trainings to varying audiences: Lead both rep-level and leadership-level training sessions, drawing on personal sales experience and/or management experience to bring credibility and authority to the room.
Execute on project work: Lead tech-related projects with guidance, using task and project roadmaps to achieve timelines, and sharing continued progress and updates to stakeholders
Assist in content creation and maintenance: Support creation and upkeep by reviewing and providing edits and creative input to training materials as needed, including support for launches, program branding, and short-form video content (Reels).
Program administration: Perform administrative tasks and play a support role for ongoing programs. Tasks include building, distributing and administering calendars, toolkits, sign-ups and supporting in-session production
Support feedback loops and content needs: Support and execute the process for maintenance and collaboration with teammates, key stakeholders, and cross-functional partners to ensure a healthy feedback loop
Measure and report on training effectiveness: Upload and manage surveys, tests, and assessments within Exceed; track completion rates; pull reports and compile data for the sales leadership team to inform content updates and program improvements
Learning technology administration: Manage ongoing implementation of processes and training materials via Yelp's learning management system (Exceed)
Demonstrated sales acumen that lends credibility when training reps and leaders - ability to reference past sales experience to enrich content and build trust with learners
2+ years of instructor led sales enablement, training, or L&D experience (preferred, not required)
Strong working knowledge of Yelp Ads
Engaging presenter and confident public speaker virtually - well-spoken, fast thinker, and confident managing a room, including the ability to facilitate role-plays and lead trainings
Strong technical skills to support remote facilitation and learning (Google Meet), AI-educated with demonstrated usage (Chatbench), Salesforce expertise, eagerness to research and support new enablement tech/tooling
Expert content facilitator (pace, tone, body language, time awareness, engagement) and creates an inclusive and safe learning environment
Completes tasks and projects within deadlines using task trackers and project roadmaps
Maintains processes, with guidance, for collaboration with internal stakeholders within the Training and Enablement team for projects to ensure a healthy feedback loop
High level of emotional intelligence - able to receive, internalize, and implement feedback constructively
Preferred management experience to facilitate leadership trainings with authority and support leadership-related projects
Effective your first day: Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
The target base salary is $75k annually. You may also be offered a bonus and benefits
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote
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Yelp is an online platform that connects consumers with local businesses through user-generated reviews and ratings across categories like restaurants, home services, and retail. The company generates revenue primarily through advertising sold to local businesses.
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