Sales Operations Manager

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

The Sales Operations Manager is a key leader responsible for optimizing sales processes, managing sales and partner commissions, driving data-driven decision-making, and ensuring operational efficiency within the sales organization. This individual will be the process owner for the entire sales and partner commissions process, from plan definition and communication to bi-monthly execution, ensuring accuracy, transparency, and alignment with business objectives.

This role requires a strategic, analytical, and collaborative leader who can work across departments to enhance sales performance, streamline workflows, and implement technology-driven solutions. As a trusted partner to sales leadership, this individual will leverage data, automation, and AI to drive revenue growth, improve forecasting accuracy, and ensure sales teams have the tools and insights they need to succeed.

Job Responsibilities

Sales & Partner Commissions Management

• Own and manage the entire sales and partner commissions process, from plan definition and communication through bi-monthly execution.

• Ensure accurate and timely commission calculations in alignment with company policies and incentive structures.

• Collaborate with finance, sales leadership, and operations to define, refine, and optimize commission structures.

• Communicate commission plans and updates effectively to stakeholders, ensuring transparency and clarity.

• Monitor and improve commission processes to enhance efficiency, reduce errors, and ensure compliance.

Sales Process Optimization & Revenue Operations

• Identify gaps, inefficiencies, and bottlenecks in the sales process and develop solutions to improve sales productivity.

• Standardize, document, and enhance sales workflows, proactive sales activity management, and proposal development.

• Implement AI and automation technologies to streamline sales operations, reduce administrative burden, and accelerate deal velocity.

• Support forecasting, quota setting, and activity management to optimize sales team performance.

• Drive CRM optimization and automation to ensure data accuracy and improve visibility.

Sales Analytics, KPI Management & Reporting

• Develop and manage sales performance dashboards and KPI tracking to provide real-time insights to leadership.

• Use Power BI, Tableau, or similar tools to create clear and actionable sales reports.

• Deliver regular reports and presentations to senior leadership, providing insights into sales performance, trends, challenges, and opportunities.

• Identify trends and opportunities through data analysis to drive revenue growth and improve operational efficiency.

• Serve as the primary data steward for sales, ensuring that teams can access the insights they need to make informed decisions.

Cross-Functional Collaboration & Sales Enablement

• Act as a bridge between sales, finance, marketing, and operations, ensuring alignment on sales goals and execution strategies.

• Build strong relationships with sales leadership, account executives, and partner teams to enhance collaboration and efficiency.

• Ensure seamless communication and issue resolution across sales and operational teams.

• Champion a customer-service-oriented approach within the sales operations function to support sales teams effectively.

Job Requirements

• 7+ years of experience in sales operations, revenue operations, or business operations in a fast-paced, high-growth environment, with at least 3 year managing commissions processes.

• Excellent Microsoft Excel skills and a very detail oriented mindset.

• Ability to craft SQL queries to extract data from backend database tables.

• Proven ability to own and improve complex business processes, including end-to-end commission management.

• Proven ability to own and improve complex sales processes, including end-to-end commission management.

• Demonstrated ability to navigate competing priorities and ensure alignment across multiple stakeholders in a fast-paced, matrixed environment.

• Demonstrated experience delivering measurable outcomes, including cost savings and operational improvements.

• Experience optimizing and managing CRM systems (e.g., Microsoft Dynamics) and sales enablement tools.

• Advanced proficiency in data visualization and BI tools (e.g., Power BI, Tableau) to track metrics and create actionable reports.

• Strong analytical and problem-solving skills, with experience driving data-driven decision-making in sales organizations.

• Exceptional interpersonal skills with the ability to build trust and influence at all levels of the organization.

• Demonstrated experience in forecasting, pipeline management, and sales performance analysis.

• Experience implementing AI, automation, and workflow optimization tools for sales efficiency is a plus.

• A bachelor’s degree in business, sales operations, or a related field is required.

• Describe the specific responsibilities and job functions of the role

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.

• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.

• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.

• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.

• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $100,000 to $120,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)

• Accident, Critical Illness, and Hospital Indemnity

• Employee Assistance Program (EAP)

• Life and AD&D Insurance

• Short- and Long-Term Disability Insurance

• Flexible Spending Accounts

• Transportation and Parking Accounts

• Health Savings Accounts (with company contribution)

• Retirement Planning (401k with matching contribution)

• Legal Benefits

• Identity Theft Protection

• Pet Insurance

• Wellness Program Offerings

• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.

• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until May 30, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.