Associate Principal Salesforce Business Analyst

REQUIREMENTS:

• Total experience: 9 years as a Salesforce Business Analyst.

• Strong hands-on experience in Salesforce business analysis, requirements gathering, process analysis, solution design, and stakeholder management.

• Must-have expertise in independently driving Discovery and Design Workshops with business and technical stakeholders.

• Strong experience translating business requirements into scalable Salesforce solutions, including workflows, reports, custom objects, validation rules, and configurable solutions.

• Experience managing Salesforce projects end-to-end, including requirements gathering, planning, execution, and stakeholder coordination.

• Strong experience creating and maintaining Salesforce solution documentation, including process flows, data models, requirements, and technical specifications.

• Strong ability to collaborate with design and technical teams to ensure key business processes and operational requirements are addressed.

• Experience developing and maintaining a requirements management strategy, including elicitation processes, documentation standards, review, and approval mechanisms.

• Strong understanding of backlog grooming, requirements prioritization, attributes, review, and approval processes.

• Experience monitoring project scope against SOW, identifying scope variances, and supporting change control processes.

• Good-to-have experience with JIRA or equivalent Agile project management tools.

• Good-to-have experience in Root Cause Analysis (RCA) and structured problem-solving.

• Strong experience working in an Agile delivery environment.

• Excellent analytical, problem-solving, stakeholder management, project management, collaboration, written, and verbal communication skills.

RESPONSIBILITIES:

• Lead Salesforce business analysis, discovery, and requirements gathering initiatives across business and technology teams.

• Independently drive Discovery and Design Workshops to understand business processes, pain points, requirements, and desired outcomes.

• Collaborate with business stakeholders to translate requirements into scalable and configurable Salesforce solutions.

• Define and document Salesforce requirements covering workflows, reports, custom objects, validation rules, business processes, and data requirements.

• Manage Salesforce projects through requirements gathering, planning, execution, scope management, and delivery.

• Develop and maintain comprehensive solution documentation, including process flows, data models, business requirements, and technical specifications.

• Work closely with design, development, QA, and technical teams to ensure business requirements are accurately translated into solutions.

• Establish and maintain a requirements management strategy, including elicitation, documentation, review, approval, and change management processes.

• Facilitate backlog grooming, requirement prioritization, refinement, and stakeholder approval activities.

• Monitor project scope against the SOW, identify scope deviations, and communicate required changes through the appropriate change control process.

• Collaborate with business and technical stakeholders to identify and resolve complex business and process issues, including RCA where required.

• Support Agile delivery ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.

• Provide strong stakeholder communication and coordination throughout the Salesforce project lifecycle.

• Ensure Salesforce solutions address the most critical business operations, process requirements, and user needs.

• Maintain high-quality requirements and solution documentation to support implementation, testing, deployment, and future enhancements.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.