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Data Analytics & Computational Sciences
Business Intelligence
Professional
Shanghai, China
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
DePuy Synthes is recruiting for a Sales Operations Supervisor, located in Shanghai.
The Sales Operations Supervisor supports DPS China sales performance by ensuring stable, compliant, and efficient operational execution across sales support processes, reporting, and cross‑functional coordination. The role acts as a key operational interface between sales teams, outsourced service providers, and internal functions, enabling sales leadership to focus on growth and customer engagement.
This role is execution‑focused with increasing emphasis on process discipline, data‑based insight, and continuous improvement.
Sales Operations & Process Support
Collaborate with outsourced service providers to ensure reliable day‑to‑day sales operations support, including but not limited to: Sample management, Sales event and meeting support, Product complaint compensation processing, Hospital tendering support, Company chop / approval application processes
Monitor service quality, timeliness, and adherence to defined processes and controls
Act as the first point of contact to resolve routine operational issues impacting the sales teams
Reporting, Data Analysis & Compliance Monitoring
Analyze operational and process data and generate regular reports and dashboards for sales leadership
Monitor process performance, SLA adherence, and key control points; flag risks and deviations proactively
Ensure all sales operations activities comply with company policies, internal controls, and compliance standards
Support audits and internal reviews related to sales operations processes
Training & Capability Enablement
Deliver policy, process, and system training for sales teams
Support new joiner onboarding and orientation related to sales operations processes
Reinforce standard operating procedures to improve consistency and execution quality across regions and teams
Cross‑Functional Coordination & Process Improvement
Work independently with cross‑functional partners (Sales, Finance, Supply Chain, Quality, Compliance, Admin) to resolve complex operational issues
Identify process gaps and improvement opportunities; support implementation of process optimization initiatives
Contribute to simplification, standardization, and efficiency improvements in DPS sales operations
Administrative & Ad‑Hoc Support
Provide operational and administrative support as required, including:
Company chop management
Inventory verification support
Logistical support for internal meetings and conferences
Support ad‑hoc projects and assignments assigned by the line manager
Minimum 3–5 years of work experience in a multinational company
Prior experience in sales operations, business support, or commercial administration preferred
Proficient in oral and written English
Strong PC skills, especially Excel and PowerPoint
Solid data analysis and problem‑solving abilities
Strong communication, coordination, and teamwork capabilities
High sense of responsibility, adaptability, and operational ownership
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
Accountability, Advanced Analytics, Analytical Reasoning, Business Intelligence (BI), Business Requirements Analysis, Communication, Data Analysis, Data Governance, Data Modeling, Data Privacy Standards, Organizing, Problem Solving, Statistical Analysis Systems (SAS) Programming, Systems Development, Technical Credibility, Technical Writing, Workflow Analysis
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Johnson & Johnson is a diversified healthcare company operating in pharmaceuticals, medical devices, and consumer health products. The company develops and markets drugs, vaccines, and medical technologies for various therapeutic areas including oncology, immunology, and cardiovascular disease, serving healthcare providers and consumers globally.
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