Enablement Manager - Customer Master Data

Responsibilities:

Market Orchestration & Execution Coordination (Primary Focus)

• Coordinate and structure CMD activities across the global PULSE program and local market organizations involved in CMD execution

• Align and track timelines, milestones, and cross-market dependencies

• Support market structuring and clustering approaches to enable scalable execution

• Prepare and support market mobilization and communication activities

• Structure, maintain, and prioritize country-level CMD backlogs (e.g., via JIRA)

• Ensure transparent progress tracking and reporting across markets

• Support alignment and sign-off processes with local stakeholders and data owners

• Identify risks and dependencies and support escalation and resolution

• Act as a central coordination layer while execution remains with local market organizations

Governance, Process & Business Rule Enablement

• Support the setup and operation of CMD governance structures

• Contribute to the implementation of global CMD standards and data quality criteria

• Support definition and documentation of business rules (e.g., validation, enrichment, survivorship logic)

• Contribute to the design and continuous improvement of CMD processes (e.g., creation, update, deduplication)

• Assist in developing and maintaining Standard Operating Procedures (SOPs)

• Facilitate global–local governance alignment, including preparation of escalation topics

Data Quality & Execution Support

• Track and report on data quality KPIs and support issue resolution across markets

• Support and coordinate data cleansing and migration activities

• Ensure follow-up on data quality issues and remediation actions

• Contribute to continuous improvement of CMD execution and governance processes

Stakeholder Collaboration

• Work closely with the Global Customer Master Data Governance Lead and key stakeholders across the PULSE program

• Coordinate with global functions, local market teams, and IT

• Facilitate alignment across functions such as Sales, Marketing, Pricing, and Compliance

• Prepare and deliver status updates, reports, and governance materials

• Support governance forums with structured input and documentation, and ensure alignment with existing data governance bodies

• Collaborate with IT to support implementation in CRM (e.g., Salesforce) and MDM (e.g., SAP MDG) environments

• Use tools such as JIRA and Confluence for backlog tracking, documentation, and collaboration

Requisite Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or related field. Master’s degree or PhD preferred.

• At least 4 years of experience in Data Governance, CRM/MDM environments, or global Rollout/Implementation (CRM/SAP) programs

• Experience with CRM (e.g., Salesforce) and/or MDM solutions (e.g., SAP MDG) is a plus

• Strong understanding of commercial processes (Sales, Marketing, and Service) in Life Sciences or Healthcare.

• Demonstrated expertise in master data management, including data cleansing and data migration processes.

• Proven experience in project coordination, multi-market environments, or cross-functional initiatives

• Strong organizational and coordination skills, with the ability to manage multiple stakeholders and dependencies in parallel

• Excellent communication and stakeholder management skills in a global, cross-functional environment

• Structured, analytical, and detail-oriented working style with a focus on transparency and execution tracking

• Fluency in English required; intercultural experience is a plus.