Senior Salesforce Consultant

Senior Salesforce Consultant (Technical | AI-Enabled | Media Cloud & Agentforce)

📍 Location: South Africa (Remote-first) 🕒 Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.

We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.

This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.

You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.

⚠️ This is not a BAU/support role. We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.

🚀 Main Duties & Responsibilities

• Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design

• Lead client-facing engagements:

• Discovery workshops

• Requirements gathering

• Solution walkthroughs and playback sessions

• Own end-to-end configuration across environments:

• Objects, fields, record types, page layouts

• Validation rules, approval processes

• Security model (roles, profiles, permission sets)

• Design and implement advanced Flow automation, including:

• Cross-object logic

• Error handling frameworks

• Scalable, maintainable automation patterns

• Deliver solutions across core and emerging Salesforce capabilities, including:

• Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)

• Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)

• Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to:

• Accelerate and validate metadata configuration

• Support solution design and edge-case handling

• Generate documentation, test cases, and implementation artefacts

• Improve delivery speed and quality

• Contribute to solution architecture discussions, working closely with Technical Architects

• Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)

• Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)

• Own and contribute to testing strategy:

• UAT

• Regression testing

• Release readiness

• Work within structured delivery environments:

• Agile sprint planning

• Estimation and backlog management

• Release and DevOps processes

• Build reports, dashboards, and analytical solutions to support business decision-making

• Support pre-sales activities, including demos and solution shaping

• Mentor junior team members and set standards for quality and best practice

🧠 Knowledge & Experience Required

• 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment

• Proven experience delivering end-to-end Salesforce implementations, not just incremental enhancements

• Strong hands-on experience with:

• Salesforce Flow (essential)

• Data modelling and relational data structures

• Security and sharing models

• Experience across:

• Sales Cloud and Service Cloud

• Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial

• Exposure to Media Cloud or other Industry Clouds is highly advantageous

• Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus

• Strong experience with:

• Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms)

• Data migration and ETL tools (Data Loader, Workbench, etc.)

• Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX)

• Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential, including:

• AI-assisted metadata configuration

• Automation design and debugging

• Documentation and testing acceleration

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

🎯 Strong Differentiators

• Experience in a Salesforce consultancy / partner environment

• Certifications:

• Salesforce Administrator (required)

• Advanced Admin, Platform App Builder

• Consultant certifications (Sales, Service, Experience, etc.)

• Experience with:

• Media, advertising, or industry-specific implementations

• AI-enabled Salesforce features (Agentforce, Einstein, automation augmentation)

• Field Service, Omni-Channel, or Service operations

• Marketing automation (Marketing Cloud / Account Engagement)

• Data/analytics tools (e.g. Tableau)

• Exposure to enterprise-scale or multi-org implementations

👀 This Role Is a Strong Fit If You:

• Have worked in a consulting or multi-client Salesforce environment

• Are comfortable moving between:

• Requirements gathering

• Solution design

• Hands-on configuration

• Have delivered complex implementations (e.g. case management, service operations, media workflows, or marketing automation)

• Can confidently lead client conversations and shape outcomes, not just execute tasks

• Enjoy solving ambiguous, complex problems and turning them into structured, scalable solutions

• Actively use AI tools to enhance delivery quality and speed, not just as an experiment

🌍 Why Join Us?

• Remote-first role based in South Africa — work from anywhere

• Work on cutting-edge Salesforce capabilities, including:

• Media Cloud (complex, industry-specific implementations)

• Agentforce (AI-driven transformation within Salesforce)

• Be part of a consultancy that treats AI as a core delivery capability

• Collaborate with experienced Architects and high-performing teams

• Clear progression path toward Solution Architect / Technical Architect

• Exposure to diverse industries and high-impact projects

• A culture that values autonomy, quality delivery, and continuous improvement