HubSpot Manager, Sales Operations | Own the Platform. Drive the Pipeline.
PE-Backed Tech Scale-Up | £1bn Valuation | 30,000+ Customers
Internal Job Level - Senior Specialist / Manager
Reporting To: Revenue Operations Director
Hybrid Working Any UK Office - Birmingham, Manchester, Bristol, Shoreham-By-Sea
Focus Group is one of the UK's fastest-growing tech companies. £1bn valuation. 30,000+ customers. 1,300+ employees across 20 offices. Backed by PE firm Hg and scaling fast through organic growth and acquisition.
Our Revenue Operations function sits at the heart of that growth. This role sits within RevOps, reporting directly to the Revenue Operations Director, and is accountable for HubSpot across the entire sales function.
As HubSpot Manager, Sales Operations, you'll be the accountable owner of HubSpot within our sales function — responsible for its strategy, governance, adoption, and continuous development. You'll work closely with our Marketing HubSpot owner to maintain a connected view across the wider revenue funnel, and translate sales requirements into platform capability at every stage from lead handover through to Closed Won.
This isn't a configuration role. You'll be shaping the roadmap, influencing how our sales leaders operate day-to-day, and ensuring HubSpot is trusted, adopted, and delivering measurable value.
What you'll own:
Platform strategy & roadmap — partner with Sales leaders to define where HubSpot goes next; act as the internal subject matter expert for the sales function and represent sales in the wider HubSpot relationship
Sales reporting — own the reporting framework from lead handover through to Closed Won; design dashboards that give sales leadership a reliable, single source of truth on pipeline and performance
Feature delivery & development — scope and roll out new features, build sales workflows and automations, manage integrations across connected platforms
Adoption & governance — own the training curriculum, drive platform compliance across the sales team, and hold overall responsibility for data quality and integrity
CRM architecture — design and maintain database structures, custom properties, permissions, and lifecycle stage management in collaboration with Marketing
You'll need to be hands-on with HubSpot — this isn't a role for someone with generalised CRM experience. We need someone who has lived in the platform and owned it, not just worked adjacent to it.
Demonstrable hands-on HubSpot experience in an admin, engineer, or platform owner capacity
Experience owning a CRM platform end-to-end — strategy, governance, and development, not just configuration
Strong understanding of sales workflows within HubSpot and how marketing activity feeds into the sales pipeline
Experience working with Data or Technology teams to deliver features and integrations
Strong analytical skills with experience building sales reporting frameworks
Confident communicator, comfortable engaging with Sales leaders, senior stakeholders, and technical teams
Bonus points for HubSpot certification, a RevOps or Sales Ops background, or experience in a B2B tech or SaaS environment.
Up to £60,000 base salary, depending on experience.
Hybrid working from any UK Focus Group office — Shoreham, Exeter, Bristol, Birmingham, or Manchester.
Focus Group is committed to diversity and inclusion. We welcome applications from all backgrounds. Focus Group Ltd is committed to protecting all personal data in accordance with GDPR.
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Focus Group is a UK-based independent provider of business technology, delivering telecoms, IT, connectivity, cyber security, and mobile solutions. Founded in 2003, they serve SMEs to global enterprises across sectors like finance, education, and healthcare.
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