Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview: This role drives operational excellence across Demand Generation for the Americas, with a focus supporting Latin America. You will partner closely with regional marketing, Sales Operations, and BDR teams to improve demand generation and sales performance, data quality, and pipeline outcomes. At Genesys, we are transforming the customer experience landscape through AI-powered orchestration and empathetic engagement, and this role plays a key part in scaling that impact across emerging markets. You will act as a trusted operational partner, advising on strategy and improving efficiency through execution across the Demand Generation engine. This position reports to the Senior Demand Generation Operations Manager, Americas and provides critical regional support while aligning to global DG Ops standards.
Support regional Demand Generation performance by managing weekly and monthly operating cadences with regional marketing, Sales Operations, and BDR teams
Drive alignment across Americas stakeholders to improve pipeline gen, engagement, and conversion
Partner with regional marketing leadership to support execution of strategic initiatives, QBRs, and regional planning processes
Monitor and improve account, contact, and lead data flows to enhance data quality and enable effective inbound, outbound, and account-based marketing motions
Assist in BDR target tracking and performance reporting, ensuring visibility into key metrics and trends
Identify operational inefficiencies and collaborate with global DG Ops teams to improve processes and increase campaign execution speed
Act as a regional subject matter resource for DG tools and processes, supporting adoption and troubleshooting across teams
5+ years of experience in B2B Demand Generation, Marketing Operations, Sales Operations, or related fields. SaaS experience strongly preferred
Familiarity with CRM, Marketing Automation, ABM and Sales Engagement platforms
Strong analytical skills with the ability to interpret data and provide actionable insights
Understanding of Demand Generation and sales funnel processes
Ability to work cross-functionally in a matrixed, global organization
Strong communication and stakeholder management skills
Fluency in Spanish and/or Portuguese, with professional working proficiency in English
Experience with BI tools such as Tableau or similar reporting solutions
Ability to manage multiple priorities and adapt in a fast-changing environment
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Genesys is a global leader in omnichannel customer experience and contact center solutions, serving over 10,000 companies across 100+ countries with cloud-based platforms for customer interactions.
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