Salesforce Administrator

For our headquarters in Concorezzo (MB), Frette is seeking a skilled and detail-oriented Salesforce Administrator to support and enhance our Salesforce environment across Sales Cloud and Service Cloud. This role will be responsible for system configuration, user support, automation, and continuous improvement of business processes to drive sales efficiency and customer service excellence.

KEY RESPONSABILITIES:

• Administer and support Salesforce Sales Cloud and Service Cloud environments

• Manage users, roles, profiles, permission sets, and security settings

• Configure and customize objects, fields, page layouts, record types, and validation rules

• Build and maintain automation using Flow, workflow rules, and process builder

• Support sales processes including lead management, opportunity tracking, and forecasting

• Support service processes including case management, queues, SLAs, and escalation rules

• Create and maintain reports and dashboards for sales and service performance

• Troubleshoot system issues and provide end-user support and training

• Maintain data quality through data imports, deduplication, and governance best practices

• Collaborate with stakeholders to gather requirements and implement solutions

• Assist with integrations and third-party applications as needed

• Stay up to date with Salesforce releases and recommend enhancements

• Maintain documentation of system configurations, processes, and best practices

SKILLS AND QUALIFICATIONS:

• 2–5 years of experience as a Salesforce Administrator

• Salesforce Administrator Certification

• Hands-on experience with Sales Cloud, Service Cloud and Flow

• Strong understanding of Salesforce data model and security model

• Experience building Flows and automation

• Proficiency in reports and dashboards

• Experience with data tools (Data Loader, import wizard)

• Strong problem-solving and communication skills

• Preferred Qualifications

• Familiarity with integrations (APIs, middleware tools)

• Previous experience in retail or wholesale organizations

We offer a full-time contract under the Textile-Industry Collective Labor Agreement (CCNL), with a salary range of €30,000–35,000. daily tickets from 8€ and a competitive amount of Welfare. Weekly schedule: 40 hours full time from Monday to Friday with flexible opening and closing times (8.30 to 9.30 and 17.30 to 18.30).

Frette offers the possibility to have an individual Smart Working arrangement for two days a week.