AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.
We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.
We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.
Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.
Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here
Why Join Us?
We are a fast-growing, entrepreneurial company operating inside one of the fastest-growing sectors globally. You’ll work directly with founders and senior leadership in a high-performance environment where your operational decisions materially shape company growth.
We’re hiring a Director of Customer Success Operations to run a remote-first Customer Success department with high accountability.
This is not a “relationship manager” role.
This is not a pure strategy role.
This is not a lightweight people-manager role.
We need someone who can take ownership of execution across onboarding, Customer Success, communication quality, follow-up, QA, SOP adherence, and team performance.
You’ll be responsible for making sure work actually gets implemented, people stay on track, standards are enforced, and issues don’t get buried in Slack, vague updates, or excuses.
We want someone who can cut the noise, manage tightly, create clarity, and keep a remote team moving fast.
Manage the day-to-day execution of the Customer Success department
Build and enforce clear operating rhythms for a remote-first team
Stay on top of team members constantly and ensure tasks move forward
Own onboarding process quality and implementation
Enforce SOPs, scripts, QA standards, and escalation rules
Track execution against backlog items and make sure projects actually get finished
Identify blockers, weak performers, process drift, and communication breakdowns early
Improve visibility across team activity, issues, and accountability
Run performance management for Customer Success and onboarding team members
Tighten communication systems so work is not trapped in DMs, vague updates, or duplicated channels
Make sure sales-to-onboarding-to-Customer Success handoffs are clear and consistent
Create a culture of truth, speed, ownership, and directness
Fast-moving and execution-heavy
Remote-first, with a lot of communication happening asynchronously
High accountability and high visibility
You will be expected to inspect details, not just review summaries
You will need to stay close to managers, team members, customer journey issues, and open implementation work
Some days will be tactical and hands-on; others will be focused on cadence, quality control, and performance management
This is a role for someone who likes bringing order to chaos, not someone who wants a slow-moving environment
Team members are managed tightly and consistently
Onboarding and Customer Success processes are clearly defined and actually followed
Scripts, QA, and operational standards are enforced
Remote team output is visible and measurable
Problems are surfaced early instead of being hidden
Backlog priorities get implemented instead of endlessly discussed
Clients get a more consistent experience with less confusion and fewer preventable issues
Extremely strong operator with 5+ years in Customer Success, Onboarding, Implementation, or Operations leadership
Naturally high-accountability
Comfortable being direct with people
Able to manage remote teams without losing control
Strong at enforcing process, not just designing it
Fast-moving, organized, and hard to bullshit
Comfortable inspecting details without getting lost in them
Strong judgment around people, priorities, and execution quality
Experience managing remote teams directly
Customer Success Operations experience
Onboarding / implementation leadership experience
Experience in high-ticket services, consulting, agencies, or done-with-you businesses
Experience in fast-paced founder-led environments
Experience with CRM, automation, and workflow-heavy teams
Experience auditing calls, communication, and handoffs for quality
You prefer strategy over execution
You avoid conflict or hard conversations
You manage loosely and trust people to “figure it out”
You need lots of structure above you
You are more of a relationship-builder than an operator
You struggle to hold remote teams to a high standard consistently
$150k-$230k/year cash + strong result-based incentives
Direct mentorship and exposure to founders
Remote flexibility
Relocation to Dubai will be supported for proven high performers once operational impact is demonstrated
If you need structure, this isn’t for you. If you build it - apply!
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AI Acquisition is a UK-based company (formerly The Growth Partner) providing AI-powered business systems, mentorship, and automation tools to help entrepreneurs and SMBs launch and scale AI-driven businesses through consulting, training, and SaaS offerings.
Visit website$150,000 – $230,000
Base + Bonus